Global Customer Supply Chain Manager - Intl Markets & Equity

e.l.f. Beauty; United Kingdom; Hybrid; GBP 67,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Parental leave

Unlimited PTO

Job summary

e.l.f. Beauty is hiring a Manager, International Customer Supply Chain to lead day-to-day execution and optimize supply chains across international markets.

You will partner with Sales, Demand Planning, Supply Planning, Finance, Operations, distributors and retail partners to ensure strong order management, inventory flow and launch planning in a fast-paced, high-growth environment. The role requires 5+ years in customer supply chain or related roles, experience with Sephora or prestige

Qualifications

• Bachelor's degree in Supply Chain or another analytical field preferred or equivalent experience
• 5+ years of experience in customer supply chain, retail operations, customer logistics, demand planning, supply planning, or related operational roles
• Must have experience with Sephora and/or other global prestige beauty retailers
• Experience supporting international retailers, distributors, or global customer supply chain operations.
• Strong communication skills both verbal and written
• Excellent Excel Skills and knowledge
• Proven ability to build strong relationships with retail partners, internal cross-functional teams and deliver results
• Ability to make thoughtful decisions when data is limited, ambiguous, or evolving
• Experience managing multiple countries, distributors, or regional supply chain requirements
• Willingness to travel internationally is required

Responsibilities

• Serve as a key point of contact between rhode and international distributors and retail customer operations teams, supporting day-to-day execution and market-specific supply chain needs
• Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics
• Develop a deep understanding of each international distributor and retail partner’s distribution model, operational requirements, key metrics, and inventory planning needs
• Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business
• Broad understanding of policies, processes and systems relating to retail distributor operations
• Overseeing and ensuring smooth order processing and timely delivery across international customers, distributors, and retail partners with focus on Innovation planning and customer expansion
• Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders
• Track & monitor weekly sell out data coupled with retailer in stock levels in partnership with Demand planning and Sales account leads
• As needed, partner with international distributors, retailer Supply Chain & planning teams to drive additional orders or forecast adjustments guaranteeing appropriate inventory coverage
• Track and report on key international customer supply chain KPIs, including fulfillment, in-stocks, service levels, on-time delivery, and potential chargeback risk
• Internal and external collaboration for alignment and identifying opportunities
• Participate and contribute to customer demand forecasting, maximizing forecast accuracy
• Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence
• Partner closely with international teams, distributors, and cross-functional stakeholders to support new market launches, regional assortment expansion, and ongoing operational excellence.
• Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer
• Help educate and align internal teams on international customer expectations, distributor requirements, regional retailer requirements, and best practices for execution

Skills

Supply chain

Demand planning

Retail operations

Excel

Communication

Relationship building

Cross-functional collaboration

Global experience

Analytical thinking

Education

Bachelor's degree in Supply Chain

Tools

PowerPoint

NetSuite

Tableau

Job description

e.l.f. Beauty is hiring a Manager, International Customer Supply Chain to lead day-to-day execution and optimize supply chains across international markets.

You will partner with Sales, Demand Planning, Supply Planning, Finance, Operations, distributors and retail partners to ensure strong order management, inventory flow and launch planning in a fast-paced, high-growth environment. The role requires 5+ years in customer supply chain or related roles, experience with Sephora or prestige