Global Customer Success Manager - Advocate & Liaison

Bandwidth; Greater London; On-site; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Free gym membership

90-minute workout lunches

PTO embargo

Go & do day

2 days off to celebrate life’s most重要s

Employee development programs &课程

Job summary

Bandwidth is seeking a Global Customer Success Manager to ensure an exceptional customer experience across our products in the UK. You will oversee the full customer journey, from onboarding to renewal, and act as the main liaison within Customer Operations.

You will advocate for customers, drive adoption, manage relationships, and collaborate with Sales, Product, and Support teams to deliver value. Expect 1–2 years of customer-management experience and familiarity with Jira, Salesforce, Excel,

Qualifications

• 1–2 years of experience in customer management.
• Familiarity with Jira, Salesforce, Zendesk, Excel and PowerPoint.
• Experience handling challenging relationships and technical project management.
• Knowledge of APIs and basic software development.

Responsibilities

• Oversee the entire customer journey and be the primary contact in Customer Operations.
• Advocate for customers and nurture operational relationships.
• Facilitate regular check-ins and wellness plan discussions with customers.
• Communicate updates clearly to internal leadership.
• Address issues and tickets and escalate when needed for timely resolution.
• Join after-hours conference bridges during major outages when required.

Skills

Customer management

Project management

Problem solving

Communication skills

API familiarity

Education

BA Degree

Tools

Jira

Salesforce

Microsoft Excel

PowerPoint

Zendesk

Job description

Bandwidth is seeking a Global Customer Success Manager to ensure an exceptional customer experience across our products in the UK. You will oversee the full customer journey, from onboarding to renewal, and act as the main liaison within Customer Operations.

You will advocate for customers, drive adoption, manage relationships, and collaborate with Sales, Product, and Support teams to deliver value. Expect 1–2 years of customer-management experience and familiarity with Jira, Salesforce, Excel,