Global CS Implementation & Automation Lead

SmartRecruiters, Inc.; Greater London; On-site; Full time

Job summary

A global sports media company is looking for an experienced Implementation Manager to drive their customer service operations expansion. The role requires strong project management skills and a focus on customer service trends and automation. Candidates should have at least 4-5 years of relevant experience and a knack for improving digital customer service tools. The position also involves managing multiple projects and engaging with stakeholders to deliver high-quality service. Willingness to travel is necessary.

Qualifications

• 4-5 years of experience in Customer Service focusing on improvements and implementation.
• 1-2 years of experience with Digital CS Tools, including AI and Automation.
• Leadership skills to drive customer experience targets.

Responsibilities

• Manage multiple CS projects from planning to implementation.
• Act as primary point of contact for CS projects.
• Develop and refine roll-out implementation methodology.

Skills

Project management skills

Customer service expertise

Stakeholder management

Improvement of Digital CS Tools

Tools

Salesforce

Automation tools

Chatbots

Job description

A global sports media company is looking for an experienced Implementation Manager to drive their customer service operations expansion. The role requires strong project management skills and a focus on customer service trends and automation. Candidates should have at least 4-5 years of relevant experience and a knack for improving digital customer service tools. The position also involves managing multiple projects and engaging with stakeholders to deliver high-quality service. Willingness to travel is necessary.