Global CRM & Loyalty Strategy Leader

Aesop Retail PTY LTD; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working pattern

Generous product discount allowance

Paid volunteering allowance

Bonus opportunities

Complimentary access to learning platforms

Job summary

Aesop Retail PTY LTD is seeking a Global Senior CRM Manager based in London. This role is pivotal in shaping the consumer engagement strategy at a global level, aligning with the head of CRM to operationalize brand vision.

Responsibilities include managing a CRM manager, overseeing strategic global projects, and ensuring that data narratives are consistent worldwide. A flexible hybrid work pattern and excellent employee benefits are offered.

Qualifications

• Significant experience in a Senior CRM role within luxury retail or FMCG.
• Proven track record of effective people management.
• Ability to navigate a complex global matrix and drive projects.

Responsibilities

• Partner with Head of CRM to co-develop global strategic frame.
• Lead high-priority global projects ensuring timely delivery.
• Implement Aesop Loyalty Program across all markets.

Skills

Analytical proficiency in Salesforce, Power BI, GA

People management experience

Collaborative influencing

Operational design literacy in Figma

Positive mindset

Tools

Salesforce

Power BI

Google Analytics

Figma

Job description

Aesop Retail PTY LTD is seeking a Global Senior CRM Manager based in London. This role is pivotal in shaping the consumer engagement strategy at a global level, aligning with the head of CRM to operationalize brand vision.

Responsibilities include managing a CRM manager, overseeing strategic global projects, and ensuring that data narratives are consistent worldwide. A flexible hybrid work pattern and excellent employee benefits are offered.