Global Client Support & Analytics Specialist

Intercontinental Exchange Holdings, Inc.; City Of London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. in London seeks a knowledgeable client support specialist to assist global banks and funds with market data, pricing, and analytics inquiries.

You will work with ICE teams across product, sales, and IT to resolve issues, provide clear guidance, and improve workflows while maintaining high service levels for top clients in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Basic knowledge of the Financial Services industry.
• Effective listening, verbal and written communication skills.
• Problem solving skills.
• Critical thinking.
• Call hosting skills.
• Ability to work under pressure.
• Experience in a professional work environment.
• Positive attitude and deep customer service orientation.
• Must be able to work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage.

Responsibilities

• Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies.
• Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken.
• Support clients across the different reference data, pricing and analytics, methodology question etc.
• Analyze valuation disputes and discrepancies, and troubleshoot technical issues.
• Use multiple types of tools and systems to conduct analysis.
• Problem solving and troubleshooting.
• Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers.
• Identify trends to address with the client or internally to improve client experience and workflow.
• Communicate with colleagues to maximize efficiencies.
• Tracking client questions and issues.

Skills

Communication skills

Problem solving

Critical thinking

Call hosting

Work under pressure

Customer service

Education

Bachelor's degree

Job description

Intercontinental Exchange Holdings, Inc. in London seeks a knowledgeable client support specialist to assist global banks and funds with market data, pricing, and analytics inquiries.

You will work with ICE teams across product, sales, and IT to resolve issues, provide clear guidance, and improve workflows while maintaining high service levels for top clients in a fast-paced environment.