Global Client Support & Onboarding Specialist

ICE Clear Europe Limited; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across multiple asset classes. The team handles client inquiries and production issues, working with clients globally on questions about data and option prices.

The successful candidate will resolve issues creatively by understanding the company’s processes and resources, while maintaining strong relationships

Qualifications

• Bachelor’s or equivalent university degree is preferable.
• Excellent verbal and written English language skills.
• Excellent time-management and organizational skills.
• Experience in a similar support or client-facing role (an advantage).
• Strong analytical and problem-solving skills with attention to detail and follow-up.
• Ability to interact with external clients, as well as internal business units.
• Working knowledge of Salesforce, Service Now, MS Office, FTP (an advantage).

Responsibilities

• Onboard and off-board clients for ICE Data Derivatives products and services
• Field client inquiries and requests received via email, Chat, Sales Force, and phone, including product and application questions, as well as data and price confirmations
• Provide timely and accurate response to all client inquiries
• Provide support for any file delivery failures
• Escalate issues with internal groups to resolve issues with urgency, when applicable
• Maintain strong relationships with clients and internal teams
• Ensure up-to-date documentation of policies, procedures and work processes periodically

Skills

English proficiency

Time management

Organizational skills

Analytical thinking

Problem solving

Client-facing experience

External/internal collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

ServiceNow

MS Office

FTP

Job description

ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across multiple asset classes. The team handles client inquiries and production issues, working with clients globally on questions about data and option prices.

The successful candidate will resolve issues creatively by understanding the company’s processes and resources, while maintaining strong relationships