Global Client Services Manager

JSS; Milton Keynes; On-site; GBP 65,000 - 90,000; Full time

Job summary

JSS in Milton Keynes is seeking a Client Services Manager to oversee multinational client engagements, ensuring delivery of outsourced compliance services and strong client satisfaction. You will lead a team of coordinators, drive onboarding and multi-country projects, and collaborate with stakeholders across a global professional services network.

The role focuses on client relationship management, project delivery, and business development, with opportunities for career progression in a

Qualifications

• Experience within professional services, financial services, outsourcing or a client-facing corporate environment.
• Strong account management and client relationship skills.
• Experience managing multiple projects and stakeholders simultaneously.
• Previous people management or team leadership experience.
• Excellent organisational and prioritisation skills.
• A proactive and solutions-focused approach.
• Strong commercial awareness and financial management skills.
• Experience working with international clients or cross-border projects.
• Good understanding of tax compliance and/or financial reporting processes.
• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.

Responsibilities

• Manage a portfolio of multinational clients with responsibility for service delivery and client satisfaction.
• Lead and support a team of coordinators to ensure deadlines and client expectations are consistently achieved.
• Take ownership of client onboarding, implementation projects and transition activities.
• Manage international compliance engagements across multiple countries and service lines.
• Build and maintain strong relationships with key client stakeholders.
• Lead regular client meetings and act as the escalation point for service-related issues.
• Support business development activity including proposals, tenders, pricing and pitches.
• Manage budgets, billing, work in progress and fee recovery across your portfolio.
• Ensure compliance with internal risk management and client acceptance procedures.
• Drive process improvements and contribute to the ongoing development of the service offering.
• Recruit, mentor and develop team members while supporting performance and career progression.

Skills

Account management

Client relationship management

Project management

People leadership

Organisational skills

Prioritisation

Proactive problem solving

Commercial awareness

Financial management

Excel

Tools

Excel

Word

PowerPoint

Job description

JSS in Milton Keynes is seeking a Client Services Manager to oversee multinational client engagements, ensuring delivery of outsourced compliance services and strong client satisfaction. You will lead a team of coordinators, drive onboarding and multi-country projects, and collaborate with stakeholders across a global professional services network.

The role focuses on client relationship management, project delivery, and business development, with opportunities for career progression in a