Client Services Manager

JSS; Milton Keynes; On-site; GBP 65,000 - 90,000; Full time

Job summary

JSS in Milton Keynes is seeking a Client Services Manager to oversee multinational client engagements, ensuring delivery of outsourced compliance services and strong client satisfaction. You will lead a team of coordinators, drive onboarding and multi-country projects, and collaborate with stakeholders across a global professional services network.

The role focuses on client relationship management, project delivery, and business development, with opportunities for career progression in a

Qualifications

• Experience within professional services, financial services, outsourcing or a client-facing corporate environment.
• Strong account management and client relationship skills.
• Experience managing multiple projects and stakeholders simultaneously.
• Previous people management or team leadership experience.
• Excellent organisational and prioritisation skills.
• A proactive and solutions-focused approach.
• Strong commercial awareness and financial management skills.
• Experience working with international clients or cross-border projects.
• Good understanding of tax compliance and/or financial reporting processes.
• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.

Responsibilities

• Manage a portfolio of multinational clients with responsibility for service delivery and client satisfaction.
• Lead and support a team of coordinators to ensure deadlines and client expectations are consistently achieved.
• Take ownership of client onboarding, implementation projects and transition activities.
• Manage international compliance engagements across multiple countries and service lines.
• Build and maintain strong relationships with key client stakeholders.
• Lead regular client meetings and act as the escalation point for service-related issues.
• Support business development activity including proposals, tenders, pricing and pitches.
• Manage budgets, billing, work in progress and fee recovery across your portfolio.
• Ensure compliance with internal risk management and client acceptance procedures.
• Drive process improvements and contribute to the ongoing development of the service offering.
• Recruit, mentor and develop team members while supporting performance and career progression.

Skills

Account management

Client relationship management

Project management

People leadership

Organisational skills

Prioritisation

Proactive problem solving

Commercial awareness

Financial management

Excel

Tools

Excel

Word

PowerPoint

Job description

Are you an experienced client services, account management or outsourcing professional looking for an opportunity to work with international clients in a fast-growing and highly collaborative environment?

We are recruiting for a Client Services Manager to join a specialist team responsible for delivering complex, multi-country compliance and outsourcing solutions to multinational organisations. This is a varied and commercially focused role, combining client relationship management, project delivery, team leadership and business development.

The Opportunity

Working with a portfolio of international clients operating across multiple jurisdictions, you will act as the primary point of contact, ensuring the successful delivery of outsourced compliance services including tax returns and financial reporting requirements.

You will manage a team of coordinators, oversee global service delivery, lead onboarding and implementation projects, and build strong relationships with stakeholders across a worldwide professional services network.

This is an exciting opportunity to join a growing business area with genuine scope for career progression and exposure to high-profile international clients.

Key Responsibilities

• Manage a portfolio of multinational clients with responsibility for service delivery and client satisfaction.
• Lead and support a team of coordinators to ensure deadlines and client expectations are consistently achieved.
• Take ownership of client onboarding, implementation projects and transition activities.
• Manage international compliance engagements across multiple countries and service lines.
• Build and maintain strong relationships with key client stakeholders.
• Lead regular client meetings and act as the escalation point for service-related issues.
• Support business development activity including proposals, tenders, pricing and pitches.
• Manage budgets, billing, work in progress and fee recovery across your portfolio.
• Ensure compliance with internal risk management and client acceptance procedures.
• Drive process improvements and contribute to the ongoing development of the service offering.
• Recruit, mentor and develop team members while supporting performance and career progression.

About You

• Experience within professional services, financial services, outsourcing or a client-facing corporate environment.
• Strong account management and client relationship skills.
• Experience managing multiple projects and stakeholders simultaneously.
• Previous people management or team leadership experience.
• Excellent organisational and prioritisation skills.
• A proactive and solutions-focused approach.
• Strong commercial awareness and financial management skills.
• Experience working with international clients or cross-border projects.
• Good understanding of tax compliance and/or financial reporting processes.
• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.
• Additional language skills would be advantageous but are not essential.

What's on Offer?

• Exposure to multinational clients and global projects
• Collaborative and supportive team environment
• Opportunity to play a key role within a rapidly expanding business area

If you're a relationship-driven professional who enjoys managing complex international engagements and leading teams in a fast-paced environment, we'd love to hear from you.