Global Claims Transformation Leader | Automation & Strategy

Chubb; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

Chubb in London seeks a VP, Global Claims Transformation Initiative Lead to spearhead the design, development, and delivery of high-priority transformation initiatives across Europe, Asia Pacific, and Latin America. This role will bridge business, technology and operations to translate strategy into executable programs.

You will drive adoption of new tools, manage complex programs end-to-end, and deliver measurable improvements for employees and customers in a multicultural operating environment.

Responsibilities

• Lead the end-to-end strategy, design, and build-out of a defined transformation initiative within Global Claims
• Translate business needs into technical requirements, ensuring alignment with claims operations and strategic objectives
• Coordinate with cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scope, across international markets
• Develop and maintain project plans, timelines, and risk mitigation strategies for the domain’s initiatives
• Create and maintain comprehensive project documentation, including timelines, budgets, and executive communications/status reports
• Drive change management and adoption of new tools and workflows, championing an employee-centered approach to technology rollout across Claims
• Analyze process performance, identify opportunities for further automation, and implement continuous improvements
• Stay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation

Job description

Chubb in London seeks a VP, Global Claims Transformation Initiative Lead to spearhead the design, development, and delivery of high-priority transformation initiatives across Europe, Asia Pacific, and Latin America. This role will bridge business, technology and operations to translate strategy into executable programs.

You will drive adoption of new tools, manage complex programs end-to-end, and deliver measurable improvements for employees and customers in a multicultural operating environment.