Customer Experience Team Lead – B2B Support, London

Cactus Search; England; On-site; GBP 45,000 - 55,000; Full time

Job summary

Cactus Search is seeking a Customer Experience & Sales Support Manager in London to lead a 5–10 person team, ensuring outstanding support from sale to aftercare. The role focuses on process improvements, people development and a customer-first culture.

The ideal candidate will have experience leading CX or sales support teams, with a background in B2B operations and a strong coaching ability. Office-based role in London with regular hours.

Qualifications

• Experience leading a customer service, customer experience or sales support team.
• Background in B2B customer operations.
• Strong coaching and people management skills.
• Passion for improving customer journeys and service delivery.
• Utilities sector experience preferred

Responsibilities

• Lead and coach a customer experience & sales support team.
• Manage the after-sales journey for B2B customers.
• Drive service improvements and operational efficiency.
• Collaborate with sales and other internal departments.
• Monitor KPIs, CSAT and team performance.
• Foster a positive, high-performing team environment.

Skills

Leadership

Coaching

Customer Experience

B2B Operations

Process Improvement

Job description

Cactus Search is seeking a Customer Experience & Sales Support Manager in London to lead a 5–10 person team, ensuring outstanding support from sale to aftercare. The role focuses on process improvements, people development and a customer-first culture.

The ideal candidate will have experience leading CX or sales support teams, with a background in B2B operations and a strong coaching ability. Office-based role in London with regular hours.