Global App Support & Service Delivery Lead

N Consulting Global; Greater London; A distancia; GBP 60.000 - 85.000; Jornada completa

Descripción de la vacante

N Consulting Global is seeking an experienced Application Support Manager to lead day-to-day support, manage the offshore Bangalore team, and drive ITSM-aligned incident, problem and change management. You will coordinate engineers, optimize processes, and communicate progress to stakeholders.

Key responsibilities include hands-on troubleshooting, governance of the support queue, and detailed SOP/documentation development to improve service quality across financial enterprise applications.

Formación

• Proven experience in application support, service delivery, or team management.

Responsabilidades

• Oversee day-to-day application support service, ensuring incidents and requests are logged, prioritized, assigned, and resolved.

Conocimientos

Application support management

Offshore teams

IT service management

ITSM processes

Troubleshooting

SQL Server

Transact-SQL

PowerShell

Boomi

Integration technologies

Documentation

SOPs development

Stakeholder management

Financial apps (NetSuite, eFront Front

Workday

SAP Concur

Herramientas

NetSuite

eFront FrontInvest

Workday

SAP Concur

Descripción del empleo

N Consulting Global is seeking an experienced Application Support Manager to lead day-to-day support, manage the offshore Bangalore team, and drive ITSM-aligned incident, problem and change management. You will coordinate engineers, optimize processes, and communicate progress to stakeholders.

Key responsibilities include hands-on troubleshooting, governance of the support queue, and detailed SOP/documentation development to improve service quality across financial enterprise applications.