Service Delivery & Operations Lead

APBA TG HUMAN RESOURCE PTE. LTD.; Lee-on-the-Solent; On-site; GBP 60,000 - 90,000; Full time

Job summary

APBA TG HUMAN RESOURCE PTE. LTD. is seeking a Service Delivery Manager to lead the delivery of Lifecycle Support Services, ensuring high availability and performance of production systems while meeting contractual obligations.

You will oversee operations and maintenance, incident/change management, and governance reporting, while managing vendor relationships and security/compliance initiatives to drive service improvements and organizational resilience.

Responsibilities

• Lead the delivery of Lifecycle Support Services (LSS) in accordance with contractual obligations and SLAs.
• Ensure high availability, reliability, and performance of production systems.
• Monitor service performance indicators and drive continuous service improvements.
• Establish operational governance, processes, and service reporting.
• Oversee day-to-day application, infrastructure, and database support activities.
• Ensure timely resolution of incidents, problems, and service requests.
• Review operational procedures and maintain support readiness.
• Manage preventive and corrective maintenance activities.
• Lead major incident management and escalation processes.
• Drive root cause analysis (RCA) and corrective action plans.
• Review and approve maintenance, deployment, and change requests.
• Ensure change implementations minimize operational risks.
• Serve as the primary point of contact for customers, authorities, users, and vendors.
• Manage support contracts and vendor performance.
• Conduct operational review meetings and service governance sessions.
• Provide regular updates to management and stakeholders on service performance and risks.
• Ensure compliance with security policies, audit requirements, and regulatory standards.
• Oversee vulnerability remediation, patch management, and cybersecurity initiatives.
• Support security assessments, VAPT remediation, and audit activities.
• Drive compliance with IT governance and operational procedures.
• Lead Disaster Recovery (DR) planning, testing, and execution.
• Ensure operational readiness of DR environments and recovery procedures.
• Review and enhance business continuity and resilience measures.
• Prepare monthly service reports, management reports, and operational dashboards.
• Track and report SLA/KPI compliance, risks, and service improvements.
• Manage operational budgets, resource planning, and support forecasts.

Job description

APBA TG HUMAN RESOURCE PTE. LTD. is seeking a Service Delivery Manager to lead the delivery of Lifecycle Support Services, ensuring high availability and performance of production systems while meeting contractual obligations.

You will oversee operations and maintenance, incident/change management, and governance reporting, while managing vendor relationships and security/compliance initiatives to drive service improvements and organizational resilience.