Global AI & Automation Lead, PSG

Klipboard

Hungerford

Hybrid

GBP 120,000 - 180,000

Full time

13 days ago

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Job summary

Klipboard is seeking a Leader of AI, Automation, Data & Integration to drive the global delivery strategy within the Professional Services Group. You will shape AI adoption, automation frameworks, and data-driven delivery across SaaS and ERP projects.

You will build a high‑impact, globally distributed team, partner with Sales, Product, and Delivery, and relentlessly pursue faster value, reduced cost-to-serve, and scalable, repeatable delivery models.

Qualifications

Led AI, automation, data, or digital transformation in SaaS/ERP/PS environments.
Improved delivery efficiency and time-to-value at scale.
Translated tech innovation into commercial outcomes (cost-to-serve, productivity).
Deep understanding of software delivery, integration, and data-driven metrics.
Experience with generative AI, ML, and automation platforms (RPA, low-code).
Built and led globally distributed specialist teams.
Used data and PSA tools to drive ops and decisions.
Collaborated with Sales, Product and Delivery on solutions.
Excellent communication and executive stakeholder management.

Responsibilities

Define and lead the global strategy for AI, automation, data, and integration across the Professional Services organisation.
Drive down the time, effort, and cost-to-serve associated with delivering implementations and service engagements through AI and automation.
Leverage automation, AI, and repeatable delivery frameworks to make Professional Services more operationally efficient and scalable.
Build and lead a specialist global team focused on AI enablement, automation, integration frameworks, and data insights.
Identify and implement AI and automation opportunities across the full delivery lifecycle, including pre-sales, implementation, testing, onboarding, and optimisation.
Establish and embed standardised, repeatable, and automated delivery models to improve consistency and reduce delivery risk.
Partner with Sales to enhance scoping, estimation, and solution validation using data and AI-driven insights.
Enable improved visibility and control of the order book through data-driven insights and automation, accelerating time-to-cash performance.
Develop and implement a data-driven operating model, leveraging PSA systems and delivery metrics to optimise performance and decision‑making.
Define and lead integration strategies, promoting standard APIs, connectors, and reusable components to accelerate implementations.
Collab with Product, R&D, and global PSG leadership to align AI and automation initiatives with wider business strategy and roadmap.
Drive continuous improvement, innovation, and adoption of emerging technologies across the Professional Services organisation.