Glazing Project Administrator – Customer-Centric Delivery

Confidential; Dudley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Training and development

Career progression

Job summary

Confidential, a well-established glass and glazing company, is hiring a Project Administrator in Dudley to support day-to-day administration of customer projects from enquiry to completion.

You'll be the key link between customers, suppliers, and the internal team, delivering excellent service in a fast-paced environment. The role requires strong IT skills, attention to detail, and ability to manage multiple projects.

Qualifications

• Previous administration or project administration experience is desirable.
• Excellent customer service and communication skills.
• Good IT skills and confidence using Microsoft Office and office-based systems.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent attention to detail and a proactive approach to problem-solving.
• Ability to work independently as well as part of a team.
• A full UK driving licence is essential.

Responsibilities

• Answer customer enquiries via telephone and welcome walk-in customers.
• Gather customer requirements and prepare accurate quotations.
• Process customer orders and ensure all project information is recorded correctly.
• Purchase stock and liaise with suppliers to support project requirements.
• Monitor the progress of customer orders and maintain accurate records.
• Keep customers informed throughout the order process, providing regular updates.
• Notify customers when orders are ready for collection or delivery.
• Liaise with colleagues and suppliers to ensure projects are completed on time.
• Provide administrative support to ensure the smooth running of multiple projects.
• Deliver a high standard of customer service while managing enquiries and resolving issues promptly.

Skills

Customer service

Communication

Microsoft Office

Organisational skills

Problem-solving

Teamwork

Driving licence

Tools

Office-based systems

Job description

Confidential, a well-established glass and glazing company, is hiring a Project Administrator in Dudley to support day-to-day administration of customer projects from enquiry to completion.

You'll be the key link between customers, suppliers, and the internal team, delivering excellent service in a fast-paced environment. The role requires strong IT skills, attention to detail, and ability to manage multiple projects.