Customer Service Coordinator

Bennett and Game Recruitment LTD; Poole; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

28 days holiday including bank holiday

Tax‑free Employee Ownership Trust

Free gym membership

Pension scheme

Free onsite parking

Professional training and development

Job summary

Bennett and Game Recruitment LTD in Poole is seeking a Customer Service Coordinator to manage installation projects for bespoke aluminium glazing systems. You will book visits with the installation team and act as the main contact for customers throughout their projects, ensuring timely updates and professional service.

The role emphasises strong communication, organisation, and problem-solving skills, with a clear path for progression in a growing, employee-centered manufacturing environment on

Qualifications

• Previous experience in customer service or coordination roles.
• Experience managing schedules, bookings, or team coordination desirable.
• Excellent communication skills via phone and email.
• Strong organisational skills with the ability to manage multiple projects.
• Solutions‑focused with strong problem‑solving abilities.
• Attention to detail and adaptability to changing requirements.
• Collaborative team player, based within commutable distance of Poole.

Responsibilities

• Coordinate all installation projects for bespoke aluminium glazing systems.
• Book installation and remedial visits with the installation team.
• Manage installation team diaries to optimise travel and efficiency.
• Arrange and coordinate parts required for installations and visits.
• Act as the key point of contact for customers throughout their projects.
• Provide updates and resolve issues in a professional and timely manner.
• Support remedial works and post‑installation requirements.

Skills

Customer service

Scheduling

Communication skills

Organisation

Problem solving

Team player

Commutable distance

Job description

We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high‑end residential and commercial clients across the UK. Now employee‑owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.

Customer Service Coordinator Salary & Benefits

• Salary: £28,000 – £31,000 per annum (open to discussion DOE)
• 28 days holiday including bank holidays
• Tax‑free Employee Ownership Trust bonus
• Free gym membership
• Pension scheme
• Free onsite parking
• Professional training and development
• Office based in Poole
• Monday – Friday working hours
• Significant career progression opportunities

Job Overview

• Coordinate all installation projects for bespoke aluminium glazing systems.
• Book installation and remedial visits with the installation team.
• Manage installation team diaries to optimise travel and efficiency.
• Arrange and coordinate parts required for installations and visits.
• Act as the key point of contact for customers throughout their projects.
• Provide updates and resolve issues in a professional and timely manner.
• Support remedial works and post‑installation requirements.

Job Requirements

• Previous experience in customer service or coordination roles.
• Experience managing schedules, bookings, or team coordination desirable.
• Background in construction, glazing, or home improvement not essential.
• Excellent communication skills via phone and email.
• Strong organisational skills with the ability to manage multiple projects.
• Solutions‑focused with strong problem‑solving abilities.
• Attention to detail and adaptability to changing requirements.
• Collaborative team player, based within commutable distance of Poole.