German-Speaking Technical Support Analyst
Wolters Kluwer - Financial Services Solutions
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Wolters Kluwer - Financial Services Solutions is seeking a Technical Support Analyst to join our global technology team. You will resolve technical issues, guide customers through product installation, document cases, and contribute to knowledge bases to improve support efficiency.
The role emphasizes intermediate troubleshooting, collaboration with cross‑functional teams, basic root cause analysis, and clear customer communication in German.
Qualifications
- Intermediate troubleshooting for more complex technical problems.
- Installation and setup guidance for customers.
- Documentation of support interactions and resolutions.
- Collaboration across teams to resolve issues.
- Root cause analysis of recurring problems.
- Knowledge management and updating internal docs.
- Technical training support for new specialists.
- Strong customer communication during resolution.
Responsibilities
- Handle escalated technical support inquiries.
- Perform intermediate-level troubleshooting and problem resolution.
- Guide customers through product installation and setup.
- Document customer cases with detailed notes.
- Collaborate with other departments to resolve issues.
- Update and maintain internal knowledge bases and support documentation.
- Participate in training of new technical support specialists.
- Conduct root cause analysis to identify recurring issues.
- Communicate with customers regarding resolution status and follow-up.
- Assist in creating support content for common issues.
Skills
Job description
Wolters Kluwer - Financial Services Solutions is seeking a Technical Support Analyst to join our global technology team. You will resolve technical issues, guide customers through product installation, document cases, and contribute to knowledge bases to improve support efficiency.
The role emphasizes intermediate troubleshooting, collaboration with cross‑functional teams, basic root cause analysis, and clear customer communication in German.
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