German-Speaking Customer Care Specialist: Escalations & Orders

Oxford Nanopore Technologies; Oxford; Hybride; GBP 35 000 - 48 000; Plein temps

Résumé du poste

Oxford Nanopore Technologies is seeking a fluent German-speaking Customer Care Specialist to deliver outstanding support to customers across German-speaking markets. This UK-based, hybrid role requires you to be on site in Oxford two days per week and to communicate effectively in German and English while handling inquiries across our multi-channel support stream.

You will collaborate with Sales, Service, Logistics and Finance to resolve orders, provide accurate information, and drive continuous

Qualifications

• Fluent German language skills required.

Responsabilités

• Provide responsive, high-quality support to customers, Sales, Service, and internal stakeholders.

Connaissances

German

Customer care

Prioritisation

Communication

Customer-focused

Multitasking

Problem-solving

Attention to detail

Collaboration

SFDC

Stakeholder management

Escalations handling

Process improvement

Mentoring

Fast-paced environment

Outils

SFDC

Description du poste

Oxford Nanopore Technologies is seeking a fluent German-speaking Customer Care Specialist to deliver outstanding support to customers across German-speaking markets. This UK-based, hybrid role requires you to be on site in Oxford two days per week and to communicate effectively in German and English while handling inquiries across our multi-channel support stream.

You will collaborate with Sales, Service, Logistics and Finance to resolve orders, provide accurate information, and drive continuous