German-Speaking Customer Care & Order Coordinator

VAT GROUP; Warwick; On-site; GBP 35,000 - 55,000; Full time

Job summary

VAT Group is seeking a customer-focused specialist to act as the primary contact for customers, ensuring efficient order processing, inventory planning, and cross-functional coordination with global manufacturing sites. The role emphasizes delivering a high-quality customer experience across German and English-speaking customers.

Ideal candidates will have strong Excel skills, be proficient with ERP/order management systems, and possess a background in manufacturing or production scheduling.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree is an advantage.
• Minimum 3 years of experience in customer support, order management, or related roles.
• Proficiency in German and English (written and spoken).
• Strong MS Excel and Microsoft Office skills; experience with ERP and order management systems.

Responsibilities

• Provide professional customer support via email, telephone and portals.
• Process customer orders, forecasts, and purchase orders using Order Management and ERP systems.
• Manage consigned inventory and forecast consumption with customers.
• Coordinate with manufacturing sites in Switzerland and Malaysia for orders.
• Proactively communicate delays, backorders, and delivery updates.
• Collaborate with Sales, Finance, Product Management and other teams to resolve issues.
• Process RMAs, service quotations, and return requests with proper documentation.
• Assist Accounts Receivable and Sales with PO, invoicing and payment issues.
• Maintain accurate customer and order data in internal systems.
• Contribute to a smooth customer journey through proactive communication.

Skills

Fluent German

Fluent English

Organizational skills

Communication skills

Education

High School Diploma

Bachelor's degree (advantage)

Tools

MS Excel

Microsoft Office

ERP systems

Order management systems

Job description

VAT Group is seeking a customer-focused specialist to act as the primary contact for customers, ensuring efficient order processing, inventory planning, and cross-functional coordination with global manufacturing sites. The role emphasizes delivering a high-quality customer experience across German and English-speaking customers.

Ideal candidates will have strong Excel skills, be proficient with ERP/order management systems, and possess a background in manufacturing or production scheduling.