Geoscientist, Customer Success & Adoption

Halliburton; Abingdon; On-site; GBP 55,000 - 75,000; Full time

Job summary

Halliburton is seeking a Customer Success & Support Geoscientist to help customers maximize the value of their Neftex subscription. You will combine geoscience expertise with customer engagement, technical support, workflow enablement, and user training to ensure customers successfully adopt Neftex products into exploration and subsurface workflows.

The role serves as the primary technical contact for assigned customers, providing onboarding support, workflow guidance, training, and ongoing

Qualifications

• Degree in Geoscience, Geology, Geophysics, Earth Sciences, or a related discipline.
• Experience delivering technical support, user training, or customer-facing services.
• Strong problem-solving and ability to communicate with both technical and non-technical audiences.

Responsibilities

• Onboard new Neftex customers and execute adoption plans.
• Provide primary technical contact for customers and troubleshoot issues.
• Deliver onboarding sessions, training, and develop educational materials.
• Gather customer feedback and liaise with Product Management and Development teams.
• Collaborate with cross-functional teams to support customer success.

Skills

Customer focus

Communication skills

Technical problem-solving

Relationship management

Training and coaching

Collaboration and teamwork

Organisational skills

Continuous improvement mindset

Education

Geoscience/geology-related degree

Tools

Neftex software

Job description

Halliburton is seeking a Customer Success & Support Geoscientist to help customers maximize the value of their Neftex subscription. You will combine geoscience expertise with customer engagement, technical support, workflow enablement, and user training to ensure customers successfully adopt Neftex products into exploration and subsurface workflows.

The role serves as the primary technical contact for assigned customers, providing onboarding support, workflow guidance, training, and ongoing