Genuine Dining - General Manager

WSH Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Paid overtime

Meals and drinks on shift

Employee assistance programme

Training and progression opportunities

Central London location

Job summary

The Genuine Dining Company is seeking an experienced General Manager to lead catering operations across its restaurants, cafés and workplace sites in a fast-paced environment in London. You will be responsible for delivering exceptional service, managing a team of about 10, and driving profitability and operational excellence.

Based in a central London setting, you’ll oversee hospitality and front-of-house, partner with clients, and implement continuous improvements in service delivery and

Qualifications

• Experience in a General Manager, Operations Manager or Senior Management role within hospitality, catering, retail or leisure.
• Strong commercial acumen with budgets and financial targets.
• Excellent leadership and people management skills.
• Proven ability to recruit, develop and retain high-performing teams.
• Strong understanding of profit and loss management and cost control.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.
• Experience managing client relationships and stakeholder expectations.

Responsibilities

• Lead day-to-day operations ensuring service, food quality and customer satisfaction.
• Take accountability for financial performance including budgets, P&L, sales growth and cost control.
• Recruit, train, develop and inspire team members.
• Create a positive, inclusive, high-performing team culture.
• Monitor KPIs including sales, labour and food costs; drive improvements.
• Ensure health & safety, food safety and company policies.
• Maintain strong relationships with clients, customers and stakeholders.
• Identify opportunities to improve operational efficiency and customer experience.
• Oversee staffing, rotas and workforce planning.
• Lead by example to deliver exceptional service standards.

Skills

Leadership

Budgeting

People management

Client management

Health & safety

Operational excellence

Education

Hospitality/Leisure management

Tools

MS Office

Job description

About Genuine Dining:

At The Genuine Dining Company, we believe that great food brings people together — and so should great workplaces. We are a people-first catering business, passionate about delivering fresh, seasonal, and innovative food experiences across our restaurants, cafés, and retail spaces. Our success comes from our genuine approach to service, our commitment to sustainability, and the personality and passion of our teams. Every member of our team plays an important role in creating a warm, welcoming atmosphere and making sure every customer leaves with a smile.

Role Title – General Manager

Catering Manager position is a vital role at The Genuine Dining Co., responsible for overseeing all aspects of catering operations to ensure exceptional service delivery. Located in [INSERT AREA], this role offers an exciting opportunity to lead a dynamic team in a company committed to excellence and innovation.

This role leadsour corporate dining, hospitality, and workplace catering services in a high profile private equity firm in Mayfair. This high-profile leadership role is responsible for delivering an exceptional food and hospitality experience while maintaining strong financial performance, operational excellence, and being embedded as part of their culture.

The successful candidate will lead a team of 10, oversee both hospitality and catering operations and front of house services, manage client relationships, and drive continuous improvement across service delivery, people development and innovation.

We're looking for an experienced and dynamic General Manager to lead our operation and drive excellence across every aspect of the business. You'll be responsible for delivering outstanding customer experiences, leading and developing a high-performing team, and achieving financial and operational targets. Working closely with clients, colleagues and stakeholders, you'll ensure the site operates efficiently, safely and profitably. This is an exciting opportunity for a passionate leader who thrives in a fast-paced environment and is committed to delivering exceptional results

Key responsibilities

• Lead and manage the day-to-day operations of the business, ensuring high standards of service, food quality and customer satisfaction.
• Take full accountability for financial performance, including budgets, profit and loss, sales growth and cost control.
• Recruit, train, develop and inspire team members to achieve their full potential.
• Create a positive, inclusive and high-performing team culture.
• Monitor and drive key performance indicators (KPIs), including sales, labour costs, food costs and customer satisfaction scores.
• Ensure compliance with all health & safety, food safety and company policies and procedures.
• Build and maintain strong relationships with clients, customers and stakeholders.
• Identify opportunities to improve operational efficiency and enhance the customer experience.
• Manage staffing levels, rotas and workforce planning to meet business needs.
• Lead by example, delivering exceptional service standards and fostering a customer-focused environment.
• Support business development initiatives and identify opportunities for growth.
• Oversee stock management, purchasing and supplier relationships.
• Ensure all audits, inspections and reporting requirements are completed accurately and on time.

Qualifications & Skills

• Proven experience in a General Manager, Operations Manager or Senior Management role within hospitality, catering, retail or leisure.
• Strong commercial acumen with experience managing budgets and delivering financial targets.
• Excellent leadership and people management skills.
• Proven ability to recruit, develop and retain high-performing teams.
• Strong understanding of profit and loss management, labour planning and cost control.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and customer-driven environment.
• Strong problem-solving and decision-making abilities.
• Experience managing client relationships and stakeholder expectations.
• Knowledge of health & safety, food safety and compliance requirements.
• High levels of organisation, resilience and attention to detail.
• Proficiency in Microsoft Office and operational management systems.

What We Offer

• Monday to Friday schedule – enjoy your weekends!
• Paid overtime opportunities
• Employee assistance programme/ Hospitality action
• Great location – Central London office building
• Supportive team environment with training and progression opportunities within the company
• Training investment
• Meals and drinks while on shift

Benefits

• Cycle to work scheme
• Discounted or free food
• Enhanced maternity & paternity
• New parents voucher
• Voucher for newlyweds
• Referral bonus
• Annual GDC party / Company events