Genuine Dining - General Assistant

WSH Group; South Killingholme; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Canteen

Company events

Company pension

Cycle to work scheme

Discounted or free food

Job summary

The Genuine Dining Company is seeking a General Assistant to join our front-of-house team. You will deliver excellent customer service, craft high-quality drinks, and help maintain a welcoming space in a vibrant setting. This part-time role is 20 hours per week with overtime opportunities.

As a GA, you will support team members, handle till payments, and contribute to a clean, inviting dining environment across our venues. If you thrive in teamwork and fast-paced service, this is a great fit.

Qualifications

• Experience in fast-paced food service.
• Strong customer service orientation.
• Able to multitask and stay calm under pressure.

Responsibilities

• Serve customers to a high standard and create memorable experiences.
• Build friendly relationships with regular and new customers.
• Take orders accurately and deliver with a warm smile.
• Handle payments efficiently using the till system.
• Assist in preparation and display of food items with freshness and appeal.
• Keep counters, displays and service areas clean and well-stocked.

Skills

Customer service

Multitasking

Calm under pressure

Attention to cleanliness

Job description

General Assistant

Pay:£14,092p/a

About Genuine Dining:

At The Genuine Dining Company, we believe that great food brings people together — and so should great workplaces. We are a people-first catering business, passionate about delivering fresh, seasonal, and innovative food experiences across our restaurants, cafés, and retail spaces. Our success comes from our genuine approach to service, our commitment to sustainability, and the personality and passion of our teams. Every member of our team plays an important role in creating a warm, welcoming atmosphere and making sure every customer leaves with a smile.

Overview of role:

As a GA, you will be a key part of our front-of-house team, delivering exceptional customer service in a vibrant, fast-paced environment. You will take pride in crafting high-quality drinks, maintaining a clean and welcoming space, and building strong relationships with our customers. This role is hands-on, energetic, and perfect for someone who thrives on teamwork and great service.

Main Responsibilities:

• Serve customers to the highest standard, going above and beyond to create memorable experiences.
• Build strong, friendly relationships with regular and new customers alike.
• Take customer orders accurately and ensure they are delivered with a warm smile.
• Handle payments efficiently using the till system.
• Assist in the preparation and display of food items, ensuring freshness and visual appeal.
• Keep counters, displays, and service areas clean, tidy, and well-stocked throughout the day.
• Keep seating and service areas clean, tidy, and inviting for customers at all times.
• Support your fellow team members—teamwork is essential to our success.
• Be flexible and ready to assist in other areas of service when needed.

Skills & Attributes

• Passion for customer service.
• Friendly, approachable, and enthusiastic attitude.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail and cleanliness.
• Willingness to learn and grow as part of a team.

Job Types: Part time

20 hours a week plus overtime available.

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Work Location: In person