Genesys Application Engineer - III

The Vanguard Group; London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the financial services industry seeks a Senior System Analyst to leverage Genesys technologies within their direct-to-consumer business. The role involves advanced system analysis, development of applications, and mentoring junior staff while supporting collaborative and hybrid work environments.

Qualifications

• Minimum of five years related work experience.
• At least one year of development experience.

Responsibilities

• Provides senior level system analysis, design, development, and implementation of applications.
• Translates technical specifications into code and develops new projects for internal clients.
• Mentors staff with less experience and resolves elevated issues.

Skills

System Analysis

Software Development

Genesys Technologies

Technical Specifications

Mentorship

Education

Undergraduate degree

Job description

Provides advanced level system analysis, design, development, and implementation of applications and databases, under general direction.

Purpose of the role:

Our team focuses on enabling our direct-to-consumer business to leverage the latest in chat and voice technology with a specific focus on Genesys technologies. In this role, you will provide Genesys advanced level system analysis, design, development, and implementation of applications and databases, under general direction.

Core Responsibilities

1. Provides senior level system analysis, design, development, and implementation of applications and databases. Integrates third party products.
2. Translates technical specifications into code for complex new or enhancement projects for internal clients. Writes programs, develops code, tests artifacts, and produces reports. Employs software development techniques to ensure tests are implemented in a way that supports automation.
3. Elevates code into the development, test, and production environments on schedule. Provides follow-up production support. Submits change control requests and documents.
4. Thoroughly understands software development methodology and development architecture standards. Trains and mentors staff with less experience. Resolves elevated issues.
5. Participates in design, code, and test inspections throughout the life cycle to identify issues. Explains technical considerations at related meetings, including those with internal clients. Performs systems analysis activities.
6. Thoroughly understands client business functions and technology needs. Has a broad understanding of Vanguard's technologies, tools, and applications, including those that interface with business areas and systems.
7. Interfaces with cross-functional team members and communicates systems issues at the appropriate technical level for each audience.
8. Thoroughly understands and complies with Information Technology and Information Security policies and procedures and verifies that deliverables meet requirements.
9. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of five years related work experience, with at least one year of development experience.
• Undergraduate degree or equivalent combination of training and experience.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.