General Surgery Pa/Secretary (Ugi)

Dorset Clinical Commissioning Group; Poole; Vor Ort; GBP 18.000 - 23.000; Vollzeit

Zusammenfassung

Dorset Clinical Commissioning Group is seeking an experienced medical secretary to handle telephone inquiries from GPs, patients and staff, ensuring timely communication and documentation. The role includes coordinating leave, maintaining rotas and arranging outpatient investigations with the appropriate departments.

The successful candidate will provide a full secretarial service within the Surgical Secretariat Team, supporting confidentiality and data protection standards across hospital

Qualifikationen

• Secretarial experience in a medical or hospital setting.
• MS Teams experience and strong IT skills.
• Strong verbal and written communication with attention to detail.
• Knowledge of confidentiality and Data Protection Act.

Aufgaben

• Deal with telephone calls from GPs, patients, medical staff and hospital departments.
• Ensure the telephone is answered during normal hours or leave a message.
• Coordinate leave and cover and maintain the consultant's rota.
• Prepare comprehensive secretarial services within the team.
• Ensure outpatient investigations, results and reports are available.

Kenntnisse

MS Teams experience

Secretarial skills

Attention to detail

Verbal and written communication

Ausbildung

RSA II or equivalent touch typing/computer skills

GCSEs including English or equivalent

Tools

Outlook

Word

Excel

Teams

PowerPoint

Jobbeschreibung

Detailed job description

and main responsibilities

Deal appropriately with telephone calls from GP’s, patients, medical staff, nursing staff, hospital departments etc.

Ensure that the telephone is always answered during normal working hours, if only with a message facility in the absence of the post holder.

Liaise with General Practitioners regarding patient care and pathways.

Liaise with other hospitals and agencies regarding the transfer of patient’s ongoing care.

Take calls from anxious and distressed members of the public or staff, requiring skill and sensitive handling, without recourse to others other than in exceptional cases

To take initiative in the organisation, administration and communication to minimise the demands upon the consultant.

Deal appropriately with telephone calls from GPs, patients, medical staff, nursing staff, hospital departments etc.

Dealing with queries involving confidential documents regarding a wide variety of information, recognising when issues should be referred, and to whom.

To provide a full comprehensive secretarial service within the general Secretarial Team.

Maintain a rota of leave for the consultant and the team. Ensure that appropriate departments and individuals are notified of the leave and communicate cover arrangements, as appropriate within the Specialty.

To co-ordinate leave and cover, liaising with line manager as needed. To ensure the accurate recording of annual leave and sick leave.

Ensure that all patients attending the Out-patient clinics have undergone all necessary investigations and that the results are available at the patient’s attendance times.

Arrange investigations for patients with the appropriate department, advising patients by letter or telephone and obtain results.

Ensure that all reports and investigations are correlated and available on the electronic hospital system and TEAMS.

Draw the Consultant/Medical Staff’s attention to any results of key importance or abnormality within the guidelines agreed, and the post holder will then action any results within specified procedures.

Ensure all relevant information is obtained for patients to be discussed at the Multidisciplinary Meetings.

It may be necessary for the post holder to cover their colleagues whilst on annual leave and perform duties advised by the Surgical Secretariat Operations Manager.

Adequate information must be conveyed for others to be able to stand-in for the post holder in their absence.

It is the responsibility of the post holder to inform the Team Leader of any fluctuations in the workload, and report as early as possible any difficulties arising from an inability to complete work in time or effectively.

It may be necessary for the post holder to assist with their colleague's workload - this encompasses all specialties within the Surgical Secretariat.

Person specification

Qualifications

Essential criteria

• RSA II or equivalent touch typing/computer skills
• Minimum 5 GCSE’s including English or equivalent

Desirable criteria

• Computer Qualification

Experience

Essential criteria

• Secretarial Experience
• Experience working with MS Teams

Desirable criteria

• Good verbal and written skills (attention to detail)
• UHD Experience
• Working with people

Technical Skills

Essential criteria

• Good knowledge of IT systems and software
• Outlook/Word/Excel/Teams/PowerPoint
• Data accuracy on computer systems

Desirable criteria

• Experience of hospital systems (eCamis/EPR/Teams)
• Audio typing

Knowledge

Essential criteria

• Understanding of secretarial procedures
• Medical Terminology
• Understanding of Confidentiality and Data Protection Act

Desirable criteria

• patient management systems