General Support Administrator

City College Plymouth; Stoke Fleming; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Career development opportunities

Pension contributions

Free tea, coffee and lunch

Job summary

City College Plymouth is recruiting an administrator to join the Student Journey Administration team. You will be a quick-thinking problem solver, able to prioritise tasks while delivering excellent customer service in person, over the phone and by email.

We welcome applicants with office experience and the ability to work within a team in a fast-paced environment. The role requires occasional attendance at out-of-hours events for parents evenings and open days.

Qualifications

• Experience working in an office environment and handling administrative tasks.
• Ability to prioritise tasks and meet deadlines.
• Proven ability to respond to customer enquiries in person, by phone and by email.

Responsibilities

• Provide administrative support within the Student Journey Administration team.
• Prioritise workload and coordinate activities to support learners and staff.
• Attend out of hours events for parents evenings and open days as required.

Skills

Adaptable

Focused

Persistence

Collaborative

Customer-focused

Tools

Microsoft Office

Job description

We are recruiting for an administrator to join our Student Journey Administration team, which helps support learners and staff on their journey through the College. You will be a quick-thinking, problem solver who is able to prioritise tasks and your workload, and your customer-focused outlook will enable you to deal with customer enquiries efficiently in person, on the telephone, and by email. It is essential that you have experience of working in an office environment, and you must be able to work within an established team in an often fast-paced environment. The working hours are: 8.30am - 5.00pm Mon-Thurs, 8.30am - 4.30pm Fridays. We are also required to attend out of hour's events for parents evenings and open days etc.

What Will You Bring to the Role

• Adapting: Ability to react positively to changing demands, switching between tasks and processes.
• Focused: to be responsible for the administration needs of an academy, meeting deadlines.
• Persistence: Chasing staff for outcomes ensuring meeting deadlines.
• Collaborating: Ability to collaborate with curriculum areas effectively and contribute to positive team morale.

Are you customer focused and do you have experience of working in an administration environment? If so, we would like to hear from you!

Winner of the Best Place to Work at the Tech South West Awards 2025, City College Plymouth offers a culture the College is proud of.

Our core values of Respect, Ownership and Integrity help create an environment that supports a passion for teaching and learning. These values guide our work as we enrich our community through knowledge, experience and skills so every student can achieve their best.

As one of the country's largest providers of quality education and training, City College Plymouth is entering a period of transition to enable us to propel education into the future. We take pride in offering a learning environment and organisational culture that contribute positively to the health, wellbeing and sustainability of our community and enable all our students and staff to achieve their full potential.

Full Time | Permanent | £26,440 Per Annum, City College Plymouth will offer you;

• Career development opportunities.
• Generous contributions towards your pension.
• Free tea, coffee and lunch in our dedicated staff lounge.

How we recruit

We aim to recruit based on potential, not experience. We are interested in seeing your behaviours in action and how they will help you become successful at City College Plymouth, giving everyone the opportunity to show their potential, regardless of background or experience.