Facilities Services Manager

Sodexo Group; Manchester; Hybrid; GBP 35,000 - 46,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24h virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits & leave policies

Job summary

Sodexo is seeking a proactive Facilities Services Manager to oversee two corporate sites in Manchester and Liverpool. You will lead day-to-day operations, manage budgets, and drive safe, high-quality workplace services.

The role requires coordinating teams across catering, cleaning and hospitality with regular travel between locations. Starting October 2026, you’ll report to the Regional Facilities Services Manager and strive to exceed client expectations while building strong relationships with

Qualifications

• Proven experience managing Facilities Management or Workplace Services.
• Experience leading multi-disciplinary teams across cleaning, catering, hospitality or workplace services.
• Travel regularly between Manchester and Liverpool for site oversight.
• Strong knowledge of KPIs, SLAs and operational performance management.

Responsibilities

• Lead operational delivery of facilities management across Manchester and Liverpool.
• Develop and mentor Catering Lead, Cleaning Supervisor and Liverpool Coordinator.
• Ensure services exceed KPIs and contractual standards.
• Act as primary client contact and build stakeholder relationships.
• Conduct site inspections, audits and performance reviews.
• Manage service partners, contractors and suppliers.
• Promote Health & Safety culture and compliance with COSHH and risk assessments.
• Oversee budgets, labour, materials and supplier costs.
• Support audits, compliance and continuous improvement.
• Lead service recovery and business continuity when required.
• Collaborate with regional teams to standardize customer experience.

Skills

Facilities Management

Team Leadership

Budget Management

Health & Safety

Stakeholder Management

IT Skills / Reporting

Education

IOSH Managing Safely

IWFM Membership (desirable)

Tools

FM software / reporting systems

Job description

• Full time
• Monday-Friday - 08:30 - 17:00
• £40000 per annum plus our Sodexo employee benefits package
• Opportunities for professional development

Facilities Services Manager

Location: Manchester, M2 3DE (with regular travel to Liverpool)

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We're looking for a proactive and customer-focused Facilities Services Manager to oversee the delivery of integrated facilities services across two key corporate sites in Manchester and Liverpool.

This is an exciting opportunity to join our team with an October 2026 start date.

This is an exciting opportunity to join a leading Facilities Management business where you'll play a pivotal role in delivering exceptional workplace experiences, leading high-performing teams and building strong client relationships.

Reporting to the Regional Facilities Services Manager, you'll be responsible for the day-to-day operational management of the Manchester site while providing leadership and support to the Facilities Services Coordinator at the Liverpool location. You'll ensure services are delivered safely, efficiently and to the highest possible standards.

Key Responsibilities

• Leading the operational delivery of facilities management services across Manchester and Liverpool.
• Managing and developing the Catering Lead, Cleaning Supervisor and Liverpool Facilities Services Coordinator.
• Ensuring cleaning, catering, hospitality and workplace services consistently exceed contractual KPIs and service standards.
• Acting as the primary operational contact for the client, building trusted relationships with key stakeholders.
• Carrying out regular site inspections, audits and performance reviews to drive service excellence.
• Managing service partners, contractors and suppliers to ensure seamless delivery.
• Promoting a strong Health & Safety culture, ensuring compliance with COSHH, risk assessments and safe systems of work.
• Managing budgets, labour, materials and supplier costs to deliver operational efficiency.
• Supporting audits, compliance activities and continuous improvement initiatives.
• Leading service recovery, incident management and business continuity where required.
• Working closely with regional teams to share best practice and deliver a consistent customer experience across both locations.

What we're looking for:

We're looking for an experienced operational leader with:

• Proven experience managing Facilities Management, Workplace Services or a similar operational environment.
• Experience leading multi-disciplinary teams across cleaning, catering, hospitality or workplace services.
• Previous experience managing multiple sites or supporting geographically dispersed teams.
• Strong knowledge of service delivery, KPIs, SLAs and operational performance management.
• A solid understanding of Health & Safety legislation, compliance and risk management.
• Experience managing budgets, labour costs, suppliers and operational expenditure.
• Excellent communication, stakeholder management and customer service skills.
• A proactive approach to problem-solving, continuous improvement and team development.
• Strong IT skills and experience using facilities management and reporting systems.
• The flexibility to travel regularly between Manchester and Liverpool.

Desirable

• IOSH Managing Safely or an equivalent Health & Safety qualification (essential); NEBOSH or a higher-level qualification would be an advantage.
• Membership of IWFM or another relevant professional body.
• Food Safety qualification or experience supporting catering operations.
• Experience managing facilities services within a corporate workplace or other high-profile environment.
• Experience coordinating engineering services, specialist contractors and subcontractors.
• Experience leading service improvements, mobilisations or workplace transformation projects.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?