General Manager - The Jockey Club Rooms

JR United Kingdom; Newmarket; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in the world of horseracing is seeking a dynamic General Manager to lead their prestigious venue. This role offers the opportunity to inspire a dedicated team while enhancing customer experiences in a historic setting. The successful candidate will drive sales, manage budgets, and maintain high standards of service. With a focus on collaboration and innovation, this position is perfect for those who thrive in a vibrant environment. Join a team where your leadership will make a significant impact on the success of this iconic establishment.

Qualifications

• Experience as a General Manager in a luxury hotel or membership environment.
• Strong leadership skills with a focus on team inspiration and results.

Responsibilities

• Lead the Rooms team to deliver outstanding service and drive sales.
• Monitor income and costs, implementing strategies to meet budgets.
• Develop marketing strategies to promote the Rooms locally.

Skills

Leadership

Communication

Budget Management

Customer Service

Marketing Strategy

Education

Degree in Hospitality Management

Business Administration

Job description

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General Manager - The Jockey Club Rooms, newmarket

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Client:

The Jockey Club Rooms

Location:

newmarket, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

General Manager - The Jockey Club Rooms

About The Role:

The Jockey Club Rooms is steeped in fascinating history. For hundreds of years, it has remained at the very centre of the sport of horseracing—spiritually, officially, and even geographically—being positioned in the very centre of Newmarket, the Home of Horseracing. It is home to one of the finest collections of equine art and countless historical artefacts presented by members over the years. With corridors travelled by historical legends, reception rooms enjoyed by Royalty, and dining rooms adorned with equine masterpieces, The Jockey Club Rooms truly is a place like no other.

There is a fantastic opportunity for a General Manager to lead the Rooms team, providing strong management and direction, commercially driving the business, leading on all aspects of Rooms membership, and ensuring outstanding service for all customers.

About The Jockey Club:

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food, and entertainment on raceday’s and beyond.

As the largest commercial group in British racing, The Jockey Club is guided by its mission to act for the long-term good of the sport. Every penny made goes back into racing to promote excellence within Britain’s second-biggest spectator sport. It is the people who make this possible.

Jockey Club Estates (JCE) is the property and land management arm of The Jockey Club Group, managing substantial and diverse property portfolio, providing 1st class racehorse training facilities as well as hospitality in the historic Jockey Club Rooms.

At The Jockey Club, people are at the heart of everything that is done and drive its success. The organisation is inclusive and actively seeks to attract individuals with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to success and support the potential and growth of all employees.

The General Manager Will:

• Lead and inspire the Rooms team to deliver outstanding service, drive sales, and enhance customer experience.
• Monitor income, costs, and performance monthly, implementing strategies to meet budgets and long-term goals.
• Maintain up-to-date records on health & safety, fire safety, food hygiene, and employment law; act as Personal Licence holder.
• Build and manage key relationships with customers, stakeholders, and suppliers; maintain a presence at major events.
• Develop and implement a marketing strategy to promote the Rooms locally and beyond.
• Drive member and non-member business through effective use of facilities for events and banqueting.
• Oversee contract tendering and management, ensuring quality service and value for money.
• Coordinate the membership application process, ensuring timely completion.
• Enhance member engagement through events, regular communication, and prompt enquiry handling.

About The Candidate:

• Be an experienced General Manager from a quality/luxury hotel or membership environment.
• Be an outstanding communicator with a hands-on approach and the ability to influence business decisions.
• Be a proven people leader, skilled at inspiring teams to achieve results.
• Thrive in a collaborative environment with a wide range of stakeholders.
• Be commercially astute with experience managing a sizeable budget.
• Take ownership with a proactive, practical approach.
• Be a logical thinker, confident in using initiative to identify risks and resolve issues.
• Demonstrate a professional service mindset.