General Manager – Substation Brixton. Closes 21 Nov

Club Rugby; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Free climbing

Yoga and fitness classes

Sauna and plunge use

Gym entry

29 days annual leave

Personal development budget

Café discount

Staff kit

Bonus scheme

Direct access to Directors

Job summary

Substation in Brixton, London, an independent boutique bouldering and wellness club, seeks an experienced General Manager to own the Brixton site and its P&L. The role leads a multi-manager team across fitness, operations, sales, outreach, and events, delivering premium service and driving commercial performance.

You will oversee health and safety, facilities, and maintenance, while growing memberships, wellness offerings, and café revenue.

Qualifications

• Full site P&L accountability in a previous GM role.
• Experience leading and developing other managers and large teams.
• Operational knowledge of F&B, memberships, events and spa or wellness facilities.
• Hands-on management style with high service standards.
• Proven track record of improving customer experience in previous GM roles.
• Happy to work regular evenings and weekends.

Responsibilities

• Lead and develop the site management team: Studio/Fitness Manager, Operations Manager, Sales and Outreach Manager, Corporate Outreach Manager and Routesetting Manager and Duty Managers.
• Take full accountability for the site P&L and budget, reporting to the founders.
• Grow membership, day-pass, sauna and cold plunge, café, class and event revenue.
• Deliver a consistently premium experience: service, cleanliness and presentation.
• Oversee health and safety, compliance, facilities and maintenance.
• Make full use of the centre during quieter, off-peak times – for example through corporate, group and community booking.
• Work with the founders on programming, marketing and sustainability.

Skills

P&L management

Team leadership

F&B operations

Customer experience

Hands-on management

Premium service standards

Job description

• LocationBrixton, London
• ContractFull time

We're looking for an experienced General Manager to be fully accountable for the whole Brixton site and its P&L: its team, its customers and its commercial performance.

Substation is an independent, boutique bouldering and wellness club with sites in Brixton and Macclesfield. Alongside climbing, the Brixton site offers The Wild (our forest-themed climbing space for children), a sauna and cold plunge, yoga, fitness and calisthenics classes, a café, coaching and events, all delivered to a premium standard.

We're a community-focused business, and sustainability is built into how we operate – from our meat-free café to plastic-free retail and responsible sourcing.We're looking for an experienced General Manager to be fully accountable for the whole Brixton site and its P&L: its team, its customers and its commercial performance.

About you

You'll be an experienced General Manager from a high-end, multi-faceted venue – for example a premium health club, a private members' club, a spa or a luxury hotel.

The role:

• Lead and develop the site management team: Studio/Fitness Manager, Operations Manager, Sales and Outreach Manager, Corporate Outreach Manager and Routesetting Manager and Duty Managers
• Take full accountability for the site P&L and budget, reporting to the founders
• Grow membership, day-pass, sauna and cold plunge, café, class and event revenue
• Deliver a consistently premium experience: service, cleanliness and presentation
• Oversee health and safety, compliance, facilities and maintenance
• Make full use of the centre during quieter, off-peak times – for example through corporate, group and community booking
• Work with the founders on programming, marketing and sustainability

Requirements

• Full site P&L accountability in a previous GM role, with strong commercial skills
• Proven experience leading and developing other managers, as well as large teams
• Operational knowledge of F&B, memberships, events and ideally spa or wellness facilities
• A visible, hands-on management style and high service standards
• A demonstrable track record of improving customer experience in previous GM roles, with results to show for it
• Happy to work regular evenings and weekends, our busiest times

What you'll get

• Free climbing, yoga and fitness classes, sauna and plunge use and gym entry
• 29 days annual leave, increasing by one day for every year worked (up to a max of 5)
• A senior role working directly with the founders

• £60,000–£80,000, depending on experience
• A personal development budget
• Free climbing, yoga and fitness classes, sauna and plunge use and gym entry
• Café discount and staff kit
• Bonus scheme
• 29 days annual leave, increasing by one day for every year worked (up to a max of 5)
• A senior role working directly with the founders
• Bonus scheme
• The chance to shape one of London's most community-focused climbing centres, with real autonomy and direct access to the Directors