Operations Manager

Heliix; Greater London; On-site; GBP 58,000 - 69,000; Full time

Benefits offered by this job

Equinox all-club membership

Private health insurance

Healthy food and drink

Job summary

Heliix operates premium wellness cafés within Equinox clubs across London, currently Kensington, St James’s and Bishopsgate. We’re building a high-performance food and beverage business with ambitions to scale across the UK and beyond.

This role is for a hands-on Operations Manager who thrives in a fast-moving, entrepreneurial environment, leading a small but ambitious team to deliver top-tier service and growth across multiple sites.

Qualifications

• 3+ years of multi-site operations experience in premium F&B or luxury hospitality.
• Proven track record managing clusters of sites with P&L responsibility and budgets.
• Genuine passion for fitness and wellness, aligned with the brand.

Responsibilities

• Oversee day-to-day operations across London fitness cafés, driving growth and operational KPIs.
• Lead and develop 3 café managers and supervisors to deliver exceptional service.
• Manage rosters, budgets, forecasts, and supplier relationships to optimise efficiency and profitability.
• Ensure high standards of site presentation and customer experience across locations.

Skills

Multi-site ops

Team leadership

P&L management

Customer service

Job description

Multi-site Operations Manager - Job Description

We operate premium wellness cafés inside Equinox clubs across London - currently Kensington, St James’s and Bishopsgate.

We’re building a high-performance & Longevity food & beverage business in one of the fastest-growing sectors globally - with clear ambitions to scale across the UK and beyond.

Our mission: To deliver best-in-class food and beverage for performance-focused customers - without compromising on quality, consistency or experience.

The Opportunity

We are recruiting a multi-site Operations Manager who lives and breathes wellness - someone seeking a significant challenge and the opportunity to join a high-growth company at the forefront of health and wellness. This isn't your typical corporate F&B role. We're looking for an entrepreneurial operator who thrives in a dynamic, minimal red tape environment where proactive doers go above and beyond.

You'll be working across our growing network of premium cafés, optimising operations whilst helping us scale. This role combines hands-on operational excellence with the excitement of building something exceptional alongside a ready‑made, captive audience who share your passion for wellness and high-performance living.

This role requires a self-sufficient, entrepreneurial approach. We are a tight management team with a big can‑do attitude, seeking someone with a hands‑on approach to work, who is driven and wants to be part of building an exceptional company.

What You'll Be Doing

You’ll be site‑based, travelling between locations rather than desk‑bound - this is active, hands‑on leadership across our rapidly expanding network.

Key responsibilities:

• Multi‑site Operations: Running day‑to‑day operations across fitness cafés in premium London locations, driving P&L responsibility and top‑line growth


• Team Leadership: Managing, coaching and developing 3 café managers and supervisors, creating exceptional teams that deliver outstanding service


• Operational Excellence: Monitoring KPIs, optimising rosters, managing budgets and forecasts, identifying opportunities to improve efficiency and profitability


• Quality & Standards: Ensuring immaculate site presentation and service standards that wow our fitness‑focused clientele


• Supply Chain Management: Managing supplier relationships, negotiating with partners, troubleshooting equipment issues and coordinating maintenance


• Training & Development: Creating SOPs, delivering training programmes, and building a culture of excellence across all locations


• Strategic Support: Contributing to business plan execution and helping establish operational foundations for expansion


• Relationship Building: Maintaining strong relationships with gym partners, customers, and stakeholders

The Ideal Candidate

We're looking for someone with 3+ years of multi‑site operations experience in high‑end coffee shops, cafés, premium restaurants, or luxury hospitality environments (think Soho House level quality and service).

Essential: You must be genuinely passionate about fitness and wellness. This isn't negotiable. You live this lifestyle and understand our customers because you ARE our customer.

You’re a proactive doer who thrives in entrepreneurial, fast‑moving environments. Someone who sees challenges as opportunities, goes above and beyond without being asked, and wants to be part of building something exceptional rather than maintaining the status quo.

What we need:

• Multi‑site Experience: Proven track record managing 3+ sites in high‑quality F&B or hospitality


• Premium Standards: Experience in high‑end coffee/café operations or luxury restaurant/hospitality environments


• Fitness & Wellness Passion: Genuine lifestyle alignment - you understand our brand because you live it


• Leadership Skills: Strong track record developing teams and delivering exceptional customer service


• Entrepreneurial Mindset: Self‑sufficient, solution‑focused, comfortable with minimal red tape


• Operational Excellence: Experience with P&L management, KPIs, supplier relationships, and equipment troubleshooting

Your personality:

• Upwardly mobile and ambitious - you want to grow with us


• 'Whatever it takes' mentality with exceptional attention to detail


• Calm under pressure, highly motivated


• Team‑oriented but completely self‑sufficient


• Stable work history with proven ability to manage stakeholder relationships

The Package

Total package: £57,500 – £68,500, made up of:

• Base salary: £45,000 – £55,000, depending on the depth of multi‑site experience you bring


• Tronc: currently running at c.£8,000 per year. Tronc is exempt from National Insurance, so it lands better in your pocket than the same figure as salary. It's discretionary and moves with how the business trades.


• Performance bonus: 10% of base salary, against KPIs we agree together after probation

On top of that:

• Equinox all‑club membership - full access to Kensington, St James's, Bishopsgate and every other London club. You'll be training where you work.


• Private health insurance through Vitality


• Healthy food and drink across all our sites

Why Join Us?

This is your chance to join a high‑growth company at the forefront of the wellness revolution, working with a ready‑made, captive audience who share your passion for fitness and high‑performance living.