General Manager - Shoreditch

Origin Coffee Ltd; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent coffee brand in London is seeking a General Manager to lead its flagship café in Shoreditch. In this hands-on role, you will oversee daily operations, ensure service quality, and develop a skilled team while maintaining the brand's values and culture. The ideal candidate will have experience in the hospitality sector, a passion for coffee, and strong leadership capabilities. This position offers a rewarding opportunity in a values-driven company focused on creativity and inclusivity.

Benefits

26 days holiday plus flexible bank holidays

Coffee and merchandise discounts

SCA training opportunities

Enhanced family leave

Pension scheme with 5% contributions

24/7 Employee Assistance Programme

Enhanced sick pay and personal days

Two paid volunteering days per year

Qualifications

• Experience managing a hospitality or speciality coffee site.
• Strong financial capability across P&L, labour, and forecasting.
• Proven people leadership and coaching experience.

Responsibilities

• Lead day-to-day operations and service quality.
• Build, coach, and develop a skilled and engaged team.
• Own site performance across revenue and costs.
• Champion customer journey and community presence.

Skills

Hospitality management

Team leadership

Financial management

Communication skills

Coffee knowledge

Operational confidence

Tools

Microsoft 365

Job description

As General Manager, you will lead our Shoreditch flagship and help define what Origin retail looks and feels like in London. You will lead a high-performing team, deliver a consistently excellent customer experience, and run a commercially successful café that reflects our brand and values. This is a hands‑on leadership role with real on‑floor presence and clear ownership of performance, people, and standards.

What You Will Do

• Lead day-to-day operations, service quality, and front‑of‑house standards
• Build, coach, and develop a skilled and engaged team, including SCA training progression
• Own site performance across revenue, gross profit, labour, and cost of goods
• Champion Origin’s customer journey, coffee knowledge, and community presence
• Maintain strong health, safety, and food compliance standards
• Deliver in‑store events, collaborations, and activations with central teams
• Act as a clear communication lead between the café and the wider business

Who You Are

• An experienced hospitality leader with a background in speciality coffee or premium hospitality
• Commercially confident, operationally strong, and calm under pressure
• Passionate about people development, excellent service, and quality coffee
• Comfortable leading a high‑profile, design‑led flagship environment
• Values‑led, inclusive, and consistent in your leadership approach

Skills and Experience

• Experience managing a hospitality or speciality coffee site
• Strong financial capability across P&L, labour, and forecasting
• Proven people leadership and coaching experience
• Confident communicator with strong organisational skills
• Comfortable using Microsoft 365 and digital systems
• Experience in a B Corp or purpose‑led business is a plus

Why Join Origin

You will lead an iconic flagship café and help shape Origin’s London presence from the ground up. You will work with people who care deeply about craft, hospitality, and impact, in a business that values purpose alongside performance.

Everyone Is Welcome at Origin

We welcome applicants from all backgrounds and experiences. If you do not meet every requirement but feel aligned with our values, we would still love to hear from you.

Why Origin

• 26 days holiday, including your birthday off + flexible bank holidays
• All the coffee you could dream of – plus discounts on merch and partner products
• Work that’s meaningful, creative, and rooted in values
• Industry‑leading brand with a people‑first culture
• B‑Corp certified and proudly independent
• SCA training and ongoing learning opportunities for all employees
• Enhanced family leave for every kind of parent
• Pension scheme with 5% employer contributions
• Access to a 24/7 Employee Assistance Programme & GP Service
• Enhanced sick pay, period leave & personal days
• Two paid volunteering days every year

Everyone is Welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.

Why Join Us?

At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.

While you are here and before you apply, take a look at us on Instagram.