General Manager - Romford Ford

Allen Motor Group; Romford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent automotive dealership is seeking a General Manager for their Ford dealership in Romford, England. The role involves overseeing both new and used car sales, managing aftersales, and ensuring exceptional customer satisfaction. Candidates should have strong automotive management experience, excellent communication skills, and a commitment to a customer-first culture. This full-time position offers a competitive salary and a range of benefits including bonuses and discounts.

Benefits

30 days holiday including bank holidays

Discounts on MOTs, services, and vehicles

Life assurance benefit

Retailer discount portal

Referral bonus up to £1,000

Full training and support

Qualifications

• Previous experience leading within sales and aftersales.
• Ability to implement a customer-first culture.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Lead Sales and Aftersales operations for profitability.
• Manage Ford relationship and ensure brand representation.
• Ensure compliance with organisational and regulatory standards.
• Enhance customer satisfaction across the business.

Skills

Strong automotive general manager experience

Understanding of KPIs

Customer-first culture implementation

Excellent communication skills

Stakeholder management

Analytical problem solving

Job description

Overview

Allen Motor Group are currently looking to employ a General Manager for our Ford dealership in Romford. This is a great opportunity to join an established brand and team in a prominent dual-site within the M25, with full responsibility for driving the performance of both new and used car sales and all aftersales activity.

This position is offered on a full-time permanent basis, with a basic salary of £80,000 and an OTE of £100,000 and reports to the Divisional Director.

Why Allen Motor Group?

In addition to a highly attractive and competitive basic salary, bonus structure and company provided vehicle, we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts and vehicles
• Life assurance benefit from day 1
• Retailer discount portal with discounts from some of the UK’s biggest retailers
• Up to £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

Required Skills & Experience

We are looking for an individual with strong automotive general manager/head of business experience ideally from a franchised dealership who is looking to take the next step in their automotive career. The following skills and experience are key:

• Previous experience of leading within both sales and aftersales
• A great understanding of the KPIs and inputs needed to achieve targets
• Implementing a customer-first culture
• Excellent communication skills both written and verbal
• Fantastic stakeholder management skills
• Analytical approach to problem solving

Key Responsibilities And Duties

• Leading the Sales and Aftersales operations to maximise both efficiency and sustainable profitability
• Managing the relationship with Ford by ensuring exceptional standards and being a true brand ambassador
• Ensuring organisational, legislative and FCA compliance
• Managing the customer experience to ensure the highest level of satisfaction in every area of the business

Interested? Apply now