General Manager – Premium Venue – London

Ruth Wagstaff Recruitment Ltd; Greater London; Presencial; GBP 33.000 - 55.000; Jornada completa

Descripción de la vacante

Ruth Wagstaff Recruitment Ltd is partnering with a premium London events venue to recruit a General Manager. The successful candidate will lead all operations, sales performance and client experience, with full P&L ownership and a focus on delivering exceptional events in a high-end setting.

We are looking for a senior leader with a proven track record in premium venues, strong commercial acumen and the ability to drive revenue while maintaining outstanding service and client satisfaction in a

Formación

• General Manager or senior leader with experience in a premium venue or events business.
• Excellent P&L management experience.
• Track record of driving sales growth and client retention.
• Experience managing high-profile/VIP clients and stakeholders.
• Exceptional leadership and team development skills.

Responsabilidades

• Lead overall venue operations and ensure flawless event delivery.
• Drive revenue growth through proactive sales and business development.
• Own full P&L, forecasting, budgeting and financial performance.
• Build and manage relationships with VIP clients and key stakeholders.
• Oversee CRM strategy and client engagement.
• Lead pricing, contracts and commercial strategy.
• Ensure operational excellence, compliance and service standards.
• Manage and develop a high-performing team.

Conocimientos

P&L ownership

Sales leadership

VIP client management

Operations leadership

Herramientas

CRM systems

Descripción del empleo

Job Title: General Manager - Premium London Events Venue

Location: London
Salary: Up to £55,000 + Bonus

We are working with a prestigious, high-end London venue seeking a General Manager to lead all aspects of operations, sales performance, and client experience. This is a senior, high-profile role with full P&L ownership, responsible for driving revenue, delivering exceptional events, and maintaining a best-in-class reputation within the London events market.

Key Responsibilities

• Lead overall venue operations, ensuring flawless event delivery
• Drive revenue growth through proactive sales and business development
• Own full P&L, forecasting, budgeting, and financial performance
• Build and manage relationships with VIP clients and key stakeholders
• Oversee CRM strategy and client engagement
• Lead pricing, contracts, and commercial strategy
• Ensure operational excellence, compliance, and service standards
• Manage, develop, and inspire a high-performing team

About You

• Proven experience as a General Manager or senior leader in a premium venue or events business
• Strong commercial mindset with full P&L management experience
• Track record of driving sales growth and client retention
• Experience managing high-profile/VIP clients and stakeholders
• Exceptional leadership and team development skills
• Highly organised, detail-driven, and professional

What You'll Bring

• A polished, client-facing approach with strong presence
• Strategic thinking with hands-on operational delivery
• Passion for luxury events and exceptional service
• Ability to lead from the front in a fast-paced environment

Job Tenure: Permanent