General Manager – Events Venue

Collins King & Associates; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Collins King in London is seeking a General Manager to lead one of its prestigious historic venues. You will provide strategic and operational leadership across events, hospitality, sales, operations and customer experience to drive revenue growth and guest satisfaction.

The role requires hands-on leadership of diverse teams, strong financial acumen with budgets and P&L accountability, and a proven track record delivering high-profile events at scale in a fast-paced environment.

Responsibilities

• Lead the overall operation of the venue, ensuring exceptional service and guest experience.
• Develop and implement commercial strategies to maximise revenue and profitability.
• Drive performance across events, hospitality, catering and ancillary revenue streams.
• Lead, develop and inspire department heads and wider venue teams.
• Maintain the highest standards of health & safety, compliance and operational excellence.
• Build and maintain strong relationships with clients, stakeholders and industry partners.
• Oversee budgets, financial performance, forecasting and reporting.
• Ensure seamless delivery of a wide range of events, including conferences, awards dinners, weddings, exhibitions and corporate functions.
• Identify opportunities for innovation, growth and continuous improvement.

Job description

General Manager

An exceptional opportunity has arisen for an experienced and commercially driven General Manager to lead one of London's most prestigious and historic venues. Recognised as one of the capital's most spectacular and iconic landmarks, this world-renowned destination hosts an extraordinary range of events throughout the year. From intimate gatherings and stylish receptions to large-scale dinners, corporate events, award ceremonies and weddings, the venue offers a collection of unique and characterful spaces capable of delivering unforgettable experiences.

The Role

As General Manager, you will provide strategic and operational leadership across all areas of the business, ensuring the venue continues to deliver exceptional hospitality, commercial success and outstanding guest satisfaction. Reporting to senior leadership, you will lead a diverse team across events, hospitality, sales, operations and customer experience, driving revenue growth while maintaining the highest standards of service delivery. This is a high-profile leadership role requiring a commercially astute individual with a passion for hospitality, events and people management.

Key Responsibilities

• Lead the overall operation of the venue, ensuring exceptional service and guest experience.
• Develop and implement commercial strategies to maximise revenue and profitability.
• Drive performance across events, hospitality, catering and ancillary revenue streams.
• Lead, develop and inspire department heads and wider venue teams.
• Maintain the highest standards of health & safety, compliance and operational excellence.
• Build and maintain strong relationships with clients, stakeholders and industry partners.
• Oversee budgets, financial performance, forecasting and reporting.
• Ensure seamless delivery of a wide range of events, including conferences, awards dinners, weddings, exhibitions and corporate functions.
• Identify opportunities for innovation, growth and continuous improvement.

About You

Proven experience as a General Manager, Venue Director, Operations Director or senior hospitality leader. Strong commercial and financial acumen with experience managing significant budgets and P&L accountability. Track record of leading large operational teams within hospitality, events, venues or visitor attractions. Outstanding leadership and stakeholder management skills. Experience delivering high-profile events at scale. Passionate about creating exceptional customer experiences. Strategic thinker with a hands-on approach and the ability to thrive in a fast-paced