General Manager/Operations Director

Pharos Generator Services Limited; West of England; Remote; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave

Flexible working arrangements

Ongoing professional development

Key role in growth

Job summary

Pharos Generator Services is seeking a General Manager/Operations Director to lead UK-wide operations with regular travel to regional offices and sites. This full-time, permanent role reports to the Managing Director and focuses on operational leadership, performance and customer service.

You will drive continuous improvement, manage Regional Service Managers, ensure safety and regulatory compliance, and balance strategic thinking with hands‑on execution to support growth across regions.

Qualifications

• Senior operational leadership experience in engineering/power generation/facilities management.
• Experience managing multi-site operations and operational management teams.
• Strong leadership and people management capabilities.
• Excellent communication and stakeholder management skills.
• Commercial awareness with experience supporting business growth and operational performance.
• Proven ability to deliver operational improvements and organisational change.
• Full UK driving licence.

Responsibilities

• Lead day-to-day operational performance of the business.
• Support the delivery of company objectives, strategic plans and growth initiatives.
• Develop and implement systems, processes and procedures to improve operational effectiveness.
• Monitor operational performance, technician utilisation and service delivery standards.
• Ensure resources are effectively deployed to meet customer requirements and business objectives.
• Support operational scalability as the business continues to grow.
• Lead, develop and mentor Regional Service Managers and operational leaders.
• Build a high-performing culture focused on accountability, engagement and continuous improvement.
• Support recruitment, succession planning and talent development across the business.
• Conduct performance reviews and support management development initiatives.
• Encourage collaboration and communication across regional teams and departments.

Skills

Senior operational leadership

Multi-site operations

Communication

Stakeholder management

Commercial awareness

Operational improvement

UK driving licence

Job description

The Vacancy

Pharos Generator Services an RSK Group company are recruiting for an General Manager/Operations Director to join the team based Nationwide (UK) with regular travel to regional offices, customer sites and operational locations as required. This is a full-time, permanent position.

The General Manager will have overall responsibility for the operational leadership, performance and effectiveness of the business.

Working closely with the Managing Director and Regional Service Managers, the successful candidate will ensure operational excellence across all regions, drive continuous improvement, support business growth and maintain exceptional standards of customer service, compliance and safety.

This role requires a strong and credible leader capable of balancing strategic thinking with hands‑on operational management whilst fostering a culture of accountability, professionalism and continuous improvement throughout the organisation.

Key Responsibilities

Business Leadership

• Lead the day‑to‑day operational performance of the business.
• Support the delivery of company objectives, strategic plans and growth initiatives.
• Work closely with the Managing Director to identify opportunities for operational and organisational improvement.
• Drive accountability, consistency and business standards across all regions.
• Promote a culture focused on safety, customer service, teamwork and operational excellence.

Operational Management

• Provide leadership, support and direction to Regional Service Managers and operational teams across the UK.
• Ensure efficient delivery of all service, maintenance, repair, installation and project activities.
• Develop and implement systems, processes and procedures to improve operational effectiveness.
• Monitor operational performance, technician utilisation and service delivery standards.
• Ensure resources are effectively deployed to meet customer requirements and business objectives.
• Support operational scalability as the business continues to grow.

People Leadership

• Lead, develop and mentor Regional Service Managers and operational leaders.
• Build a high‑performing culture focused on accountability, engagement and continuous improvement.
• Support recruitment, succession planning and talent development across the business.
• Conduct performance reviews and support management development initiatives.
• Encourage collaboration and communication across regional teams and departments.

Commercial & Customer Management

• Build and maintain strong relationships with key customers and stakeholders.
• Support business development activities and customer retention strategies.
• Contribute to commercial reviews, contract performance discussions and operational planning.
• Assist with identifying opportunities to improve service delivery, efficiency and profitability.
• Manage and resolve significant customer escalations where required.

Continuous Improvement

• Lead operational efficiency and business improvement initiatives.
• Identify opportunities to improve systems, processes and working practices.
• Use KPI reporting and management information to drive decision making.
• Promote innovation, accountability and best practice throughout the organisation.
• Support the implementation of new technologies and operational improvements.

Health, Safety & Compliance

• Champion a positive health and safety culture across the business.
• Ensure compliance with company policies, statutory requirements and industry standards.
• Drive continuous improvement in health, safety, quality and environmental performance.
• Ensure all operational activities are delivered safely, professionally and efficiently.
• Support audit, compliance and governance requirements across all regions.

Essential

Experience & Qualifications

• Proven senior operational leadership experience within engineering, power generation, building services, facilities management or a related technical sector.
• Experience managing multi‑site operations and operational management teams.
• Strong leadership and people management capabilities.
• Excellent communication and stakeholder management skills.
• Commercial awareness with experience supporting business growth and operational performance.
• Proven ability to deliver operational improvements and organisational change.
• Strong planning, organisational and decision‑making skills.
• Full UK driving licence.

Desirable

• Experience within the standby power or generator industry.
• Knowledge of service, maintenance and engineering operations.
• IOSH, NEBOSH or equivalent Health & Safety qualification.
• Experience implementing operational improvement programmes and performance management frameworks.

Personal Attributes

• Strong and credible leader.
• Commercially aware and business focused.
• Results‑driven and accountable.
• Customer focused.
• Professional and approachable.
• Organised and decisive.
• Capable of leading teams across multiple regions.
• Able to work effectively within a dynamic and growing business.

What We Offer

• Salary £60,000 - £70,000 DOE
• Company pension scheme
• 25 days annual leave plus bank holidays
• Flexible working arrangements
• Ongoing professional development
• The opportunity to play a significant role in the continued growth and success of Pharos Generator Services

#operationsmanager #recruitment #RSKfamily

Full Job Description attached

Pharos Generator Services (PGS) is a UK‑based company with more than 60 years’ experience in the power generation industry. We specialise in supplying, installing, commissioning, repairing and servicing diesel backup and emergency‑power systems. Our diverse client base includes the Ministry of Defence, telecommunications giant British Telecommunications, the NHS, police and fire services and facilities management companies. Our state‑of‑the‑art engineering services and support have been mobilised to the aerospace, automotive, telecommunications, electrical infrastructure and railway sectors.

PGS has been actively researching and exploring new clean fuel technologies to complement the switch to renewable sources of energy. Many organisations are relying on diesel generators for backup power. Our ambition is to explore how renewables and battery storage could be an alternative in certain situations. This transition will position PGS as an established provider of backup power supplies, thereby enabling our expansion in the UK and abroad.

Pharos Generator Services is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.

At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.

Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues’ growth. We're committed to preserving RSK's people‑first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.

We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.

By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office‑based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.

If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?