General Manager of Bryntirion

Relais & Châteaux; Bala; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Ownership of established hospitality业务

Supportive working environment

Impact on business development

Job summary

The Bryntirion Inn, part of Relais & Châteaux, seeks a General Manager to lead the team and day-to-day operations of the inn.

You will drive performance, maintain high standards of guest service, manage budgets, recruit and develop staff, and build strong relationships with guests and suppliers.

Qualifications

• We are looking for a confident, approachable and commercially minded leader with hospitality experience.
• Strong leadership and people management skills.
• Proven ability to drive sales and manage costs.
• Excellent communication and organisational skills.
• A passion for food, drink and outstanding customer service.

Responsibilities

• Leading, motivating and developing a high-performing team.
• Overseeing daily operations across the bar, restaurant and all other areas.
• Delivering consistently high standards of customer service and hospitality.
• Managing budgets, controlling costs and maximising revenue and profitability.
• Recruiting, training and developing team members.
• Managing rotas, staffing levels and labour costs effectively.
• Ensuring compliance with health and safety, food hygiene and licensing requirements.
• Maintaining excellent standards of cleanliness, presentation and operational efficiency.
• Building strong relationships with customers, the local community and suppliers.
• Identifying opportunities to grow the business and enhance the guest experience.

Skills

Leadership

People management

Communication

Hospitality experience

Sales driver

Job description

• Department: Executive Management & Support Functions

Company Description

An Exciting Opportunity to Lead Our Team

We are looking for an experienced, passionate and driven General Manager to lead the team at The Bryntirion Inn.

This is a fantastic opportunity for a hands‑on hospitality professional who takes pride in delivering exceptional customer service, building a strong team and creating a welcoming atmosphere for every guest.

We are seeking someone who can take ownership of the day-to-day running of the business, drive performance and maintain high standards across all areas of the operation.

Job Description

As General Manager, you will be responsible for the overall management and success of the inn, ensuring smooth operations, excellent guest experiences and strong commercial performance.

Key responsibilities include:

Leading, motivating and developing a high-performing team.

Overseeing daily operations across the bar, restaurant and all other areas of the business.

Delivering consistently high standards of customer service and hospitality.

Managing budgets, controlling costs and maximising revenue and profitability.

Recruiting, training and developing team members.

Managing rotas, staffing levels and labour costs effectively.

Ensuring compliance with health and safety, food hygiene and licensing requirements.

Maintaining excellent standards of cleanliness, presentation and operational efficiency.

Building strong relationships with customers, the local community and suppliers.

Identifying opportunities to grow the business and enhance the guest experience.

Qualifications

We are looking for a confident, approachable and commercially minded leader who genuinely enjoys hospitality.

The ideal candidate will have:

Previous experience as a General Manager or experienced Deputy Manager within a pub, restaurant, inn or similar hospitality environment.

Strong leadership and people management skills.

A proven ability to drive sales, manage costs and deliver results.

Excellent communication and organisational skills.

A passion for food, drink and outstanding customer service.

A proactive, hands‑on approach and the ability to lead by example.

Confidence in managing a busy hospitality operation.

The ability to create a positive working environment where the team feels supported, motivated and valued.

Additional Information

What We Offer

A competitive salary based on experience.

The opportunity to take ownership of an established hospitality business.

A supportive working environment.

Opportunities to make a real impact on the success and future development of the inn.

The chance to lead and develop a dedicated team.