General Manager - Lead Inn Operations & Guest Experience

Palé Hall; Bala; On-site; GBP 42,000 - 56,000; Full time

Job summary

The Bryntirion Inn seeks a hands-on General Manager to lead day-to-day operations, delivering outstanding guest experiences and strong commercial performance. You will oversee the bar, restaurant and all aspects of the business, drive performance, and foster a positive atmosphere for the team and guests.

With a focus on leadership, cost control and revenue generation, you will recruit and develop staff, maintain high standards, and build lasting relationships with customers and suppliers in a

Qualifications

• Previous experience as a General Manager or Deputy Manager in pub/restaurant/inn hospitality.
• Strong leadership and people management skills.
• Proven ability to drive sales, manage costs and deliver results.
• Excellent communication and organisational skills.
• Passion for food, drink and outstanding customer service.

Responsibilities

• Leading, motivating and developing a high-performing team.
• Overseeing daily operations across the bar, restaurant and other areas of the business.
• Delivering consistently high standards of customer service and hospitality.
• Managing budgets, controlling costs and maximising revenue and profitability.
• Recruiting, training and developing team members.
• Managing rotas, staffing levels and labour costs effectively.
• Ensuring compliance with health and safety, food hygiene and licensing requirements.
• Maintaining excellent standards of cleanliness, presentation and operational efficiency.
• Building strong relationships with customers, the local community and suppliers.
• Identifying opportunities to grow the business and enhance the guest experience.

Skills

Leadership

People management

Sales driven

Communication

Organisation

Job description

The Bryntirion Inn seeks a hands-on General Manager to lead day-to-day operations, delivering outstanding guest experiences and strong commercial performance. You will oversee the bar, restaurant and all aspects of the business, drive performance, and foster a positive atmosphere for the team and guests.

With a focus on leadership, cost control and revenue generation, you will recruit and develop staff, maintain high standards, and build lasting relationships with customers and suppliers in a