General Manager Miami

Blue Shock; Wakefield; On-site; GBP 30,000 - 55,000; Full time

Benefits offered by this job

Benefits package

Wellness account

Vacation program

Education allowance

Job summary

Blue Shock Executive Search recruits top-tier candidates for restaurant and hospitality roles across NA. Our client seeks General Managers, Assistant General Managers and Assistant Managers who will lead operations, mentor teams, and drive guest satisfaction while achieving revenue and profit goals.

The role reports to the General Manager as the #2/#3 in command, focusing on culture, training, cost control, and financial reporting.

Qualifications

• Minimum of 2 years of operational success in a restaurant environment.
• Proven track record as a Restaurant Manager with P&L impact.
• Strong written and verbal communication skills.
• Efficient time management and goal orientation.
• Ability to multi-task and drive initiatives.
• Excellent interpersonal skills and leadership presence.
• Business degree in hospitality or related field is an asset.

Responsibilities

• Create and enhance a restaurant culture focused on guest satisfaction.
• Establish and review beverage programs with the bar team.
• Adhere to budgets and drive costs, sales and profits.
• Lead disciplinary actions and performance management of managers.
• Conduct restaurant audits to ensure excellence.
• Address guest feedback and coordinate follow-ups.
• Develop management and crew through training and coaching.
• Assist with weekly financial reporting and variance analysis.
• Monitor expenses and implement cost-containment practices.
• Evaluate training to ensure high levels of guest satisfaction.

Skills

Restaurant Manager

Operational excellence

Communication skills

Multi-tasking

Team mentoring

Sales & profit driving

POS systems

Microsoft Office

Presentation skills

Education

College or university business degree in hospitality or related field

Tools

POS systems

Microsoft Windows

Excel/Outlook/Word/PowerPoint

Job description

Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US.

Partner with us, and let's build your success story together.

Our client requires General Managers, Assistant General Managers and Assistant Managers with the highest standards for operations, our guests, the development of teams and financial achievement. The overall purpose of the position is to deliver all company objectives with respect to restaurant revenue, profit, all things people training and development and guest service goals by planning, leading and directing the operation of the restaurant as the #2 and #3 in command alongside the General Manager!

YOU ARE:

• An experienced Assistant General Manager & a General Manager who cultivates strong leadership skills to mentor, inspire, and motivate teams. Fostering a culture of growth and performance
• Able to drive sales and profit while maintaining production and operational standards
• An entrepreneur who will strengthen the brand by challenging the status quo and inspiring the future leaders within the organization
• A proven recruiter who is able to attract and select top talent
• An expert communicator with the ability to build relationships with fellow partners through confidence, a positive attitude and a strong work ethic

WE WILL:

• Hold ourselves to the highest standard as one of North America's Best Managed Companies, a Great Place to Work and growing in the U.S. and Canada
• Ensure hospitality excellence is at the heart of our employee experience through specialized training and empowerment
• Create opportunity to achieve professional goals with our continued expansion in the US
• Provide an unbeatable business education to help advance your career, through carefully crafted training + development programs
• Support your well-being with a company-provided benefits package, wellness spending account, vacation program and an annual education allowance
• Provide a comprehensive compensation package that takes various factors into consideration, including market rates, experience and qualifications

Key Activities:

• Responsible for creating and enhancing a restaurant culture that drives excellence in every aspect of hospitality success including top line revenues, excellent service standards, high quality product from the culinary and bar teams, dynamic culture, strong morale, and superior profit management to achieve financial goals.
• Establishes, directs and reviews the beverage programs to ensure adequate accountability, quality, presentation and service performance working closely with the bar team.
• Follows approved budgets, and operates within established guidelines regarding costs, expenses, sales and profits.
• Direct involvement in and follow up with, all disciplinary action and performance management of all management team members.
• Conducts frequent restaurants audits to ensure excellence in all areas.
• Handles or assists with any guest related complaints and/or comments as well as coordinates the proper follow up.
• Oversees the development of management and crew to ensure training and guidance.
• Assists with all local financial and operational weekly reporting required for delivering and analyzing the financial results of the restaurant on a regular basis. Reviews any significant variances from the budgeted figures.
• Monitors the expenses of the restaurants to ensure that effective cost-containment practices are in place.
• Evaluates training procedures to assure that all employees are contributing to a high level of guest satisfaction.

Qualifications:

• Minimum of 2 years of operational success, proven multiple year success as a Restaurant Manager.
• Excellent knowledge and high-level skills with all computer desktop systems, including but not limited to Microsoft Windows, Outlook, Excel, Word, PowerPoint as well as our POS systems.
• Exceptional work ethic, combined with highly detailed communication skills; both written and verbal.
• Uses time productively, maximizes efficiency, and meets challenging work goals.
• Takes initiative and pursues opportunities aligned with a strong ability to multi-task.
• Strong communication skills, rapport skills and presentation skills.
• A college or university business degree in hospitality, restaurants or a business education background is an asset.