Experienced General Manager Buffalo, New York

Blue Shock; Wakefield; On-site; GBP 90,000 - 128,000; Full time

Job summary

Blue Shock Executive Search seeks a General Manager to lead hospitality operations across Canada and the USA. You will model outstanding guest service, mentor a growth-minded team, and drive initiatives to boost sales and profitability.

With 3+ years in restaurant leadership, you will oversee hiring, training, and development of managers and staff, while ensuring exceptional guest experiences and strong P&L performance in a fast-paced environment.

Qualifications

• 3+ years of Leadership experience in full-service restaurants or bars.
• Proven ability to motivate teams and drive guest satisfaction.
• Strong communication and people-management skills.

Responsibilities

• Role modelling hospitality to guests and team members.
• Lead hospitality and guest service across the operation.
• Build and implement initiatives to increase sales and profitability.
• Oversee hiring, onboarding, and training for multiple positions.
• Develop managers and supervisors for succession and growth.
• Oversee P&L accountability and daily/weekly/monthly reporting.
• Collaborate with kitchen leadership to align front- and back-of-house.
• Drive the guest experience to achieve consistent excellence.

Skills

Leadership

Guest service

Communication

Team development

Job description

Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting toptier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US.

Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. You will have the opportunity to lead different areas in the restaurant while maintaining a development-focused outlook; we are here to train, mentor and develop you while supporting your life goals.

Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make meaningful, career-enhancing connections and lifelong friends along the way.

Our menu, continuously developed by our Corporate Executive Chef, features globally-inspired flavors and fresh, high-quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front-of-house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail.

The Role:

General Manager

Salary:

$120,000 plus $25,000 bonus paid Quarterly
$25,000 specialty bonus paid annually

Key Responsibilities

• Role modelling hospitality to our guests and team members
• This leader will take over the hospitality and guest service role
• Communicating and connecting with guests to ensure satisfaction at an exceptional level
• Implement initiatives to increase sales and increase profit
• Building systems for your restaurant to apply to your sales and profitability goals
• Controlling the hiring process, including conducting interviews, onboarding, and training for multiple positions
• Hiring/promoting and training young and inspiring new managers coming into the system; making tough decisions to build a well rounded management team
• Assist in developing Assistant Managers and Supervisors every day
• Strong overlap into the kitchen and supporting the Chefs and Sous Chefs
• Accountability of the P & L - daily, weekly and monthly
• Mentoring the kitchen team and their with profitability
• Handling GM duties when he/she is not present
• Leading the day to day operations under the mentorship of the Senior GM
• Responsible for the profitability of the restaurant from every aspect
• Tooling and retooling the guest service experience - ensuring the wow experience every time
• Building business plans and executing with your leadership teams
• Understand the ebb's and flows of the restaurant and managing them well
• Ensuring the guest service experience is 2nd to none every day
• The GM and Chef are the face of the business in the community - you will be an important piece as the GM in training!

Key Requirements

• 3+ years of Leadership experience in full-service restaurants or bars as a Manager at all levels
• Proven leadership skills: desire to develop and motivate the people around you to always be their best
• Energetic and positive
• Hospitality and guest driven and focused
• Strong patience and communication skills
• Drive for continuous improvement
• Committed to being inclusive and embracing diversity
• Experience in leadership development an asset

Opportunities

• Gain valuable leadership skills and experience
• Grow your career in our rapidly expanding company
• Cultivate your own development by working with senior leaders
• Attend leadership development seminars and conferences
• Growth into a GM in the future; a goal of 12-24 months
• Learn about opportunities for taking part in new restaurant opens across Canada and the USA