General Manager - Maslows

Mortimer House Kitchen; City of Westminster; On-site; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Free meals on shift

Birthday off

Healthcare and wellbeing support

Employee recognition and rewards

Job summary

Mortimer House Kitchen in Fitzrovia, London, invites applications for a General Manager to own the venue’s commercial performance, people, and guest experience from entry to departure. You will lead with warmth and rigour, ensuring high standards in every interaction.

You will manage P&L, budgets and forecasting, develop a loyal, high-performing team, and build strong supplier relationships. A data-driven approach and commercial mindset are essential for ongoing growth.

Qualifications

• Prior GM experience in a quality-led venue.
• Proven track record of owning P&L and meeting financial targets.
• Strong leadership with ability to develop high-performing teams.
• Deep knowledge of FOH, BOH, compliance, HR and finance.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Take full P&L accountability for the venue and drive commercial performance.
• Lead, inspire, and develop a large, multi-disciplinary team.
• Deliver outstanding guest experience while upholding brand standards.
• Manage budgets with weekly and monthly forecasting alongside Operations Manager.
• Oversee people management from recruitment to succession planning and ER cases.
• Build strong relationships with suppliers, partners and local stakeholders.
• Contribute to menu development, events, and commercial initiatives.
• Report trading and operations weekly to group leadership.
• Ensure compliance with food safety, licensing, health, and employment law.

Skills

P&L ownership

Leadership

People management

Operational excellence

Data-driven decision making

Budgeting & forecasting

Stakeholder relationship management

Job description

On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace. The menu brings to life fond memories of family summers spent in Orta San Giulio and the Amalfi Coast.
As General Manager, you will play a crucial role in leading your venue, taking full ownership of its commercial performance, its people, and the experience every guest has from the moment they arrive to the moment they leave. We expect you to think like an owner, lead with warmth and rigour, and bring an unwavering focus on standards.

Responsibilities

• Take full P&L accountability for the venue, including revenue, wage cost, GP and EBITDA.
• Lead, inspire and develop a large, multi-disciplinary team.
• Drive guest experience at the highest level, consistently delivering against brand standards and guest feedback.
• Set and manage budgets, including weekly and monthly forecasting, with the Operations Manager.
• Own all people management, from recruitment and onboarding to succession planning and senior ER cases.
• Build strong relationships with suppliers, partners and local stakeholders.
• Contribute to menu development, events programming and commercial initiatives.
• Report weekly to group leadership on trading, people and operations.
• Ensure full compliance with food safety, licensing, health and safety and employment law.

Requirements

• Previous experience as a General Manager in a quality-led venue.
• Proven track record of owning a P&L and delivering against financial targets.
• Exceptional leadership skills, with a history of building loyal, high-performing teams.
• Deep operational knowledge across FOH, BOH, compliance, HR and finance.
• Strong experience managing complex ER matters.
• Commercially strategic, confident decision-maker who backs calls with data.
• Flexibility to work evenings, weekends, and holidays as required.

What We Can Offer You

• Free meals on shift and discounts for you, family and friends
• Your birthday off!
• Healthcare and wellbeing support
• Employee recognition and rewards, clear progression paths and more…