General Manager: Lead Lumino Lounge & Community

Lounge Underwear Ltd.; Godalming; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base salary

Bonus scheme

Overtime pay

Discount on food and drinks

Free meal on every shift

Christmas & Boxing Day off

Career development

Early pay access

Team socials

Job summary

Lumino Lounge is hiring a hands-on General Manager to lead our local caf bar, guide a growing team, and uphold high hospitality standards. You’ll drive customer joy, manage daily operations, and foster a one-team culture across front of house and kitchen.

We offer a competitive base salary with bonus and overtime, permanent full-time status (48-hour contract, 40-hour option), and real progression opportunities within a growing hospitality brand across England and Wales.

Qualifications

• A natural people leader who builds loyal, motivated teams across front-of-house and kitchen.
• Community-minded and able to engage with guests, neighbours and the local area.
• Hands-on leader who coaches on the floor and supports growth with clear progression.
• Strong commercial sense with GP, labour, stock and KPI understanding.
• Experience managing restaurants, bars, cafés or coffee shops at a supervisory level.

Responsibilities

• Take full ownership of Lumino Lounge across shifts, ensuring optimal staffing and standards.
• Build, recruit and develop a strong team with clear development plans.
• Work with the Head Chef on food quality, wait times, stock, and cross-team training.
• Know your numbers (GP, labour, stock, NPS) and drive continuous improvement.
• Lead weekly HOD meetings and keep 14 shifts aligned and motivated.
• Raise Lumino Lounge's community presence via social media and local events.
• Schedule fair rotas at least two weeks in advance and manage shift reporting.

Skills

People leadership

Community minded

Hands-on leadership

Commercially minded

Hospitality management experience

Job description

Lumino Lounge is hiring a hands-on General Manager to lead our local caf bar, guide a growing team, and uphold high hospitality standards. You’ll drive customer joy, manage daily operations, and foster a one-team culture across front of house and kitchen.

We offer a competitive base salary with bonus and overtime, permanent full-time status (48-hour contract, 40-hour option), and real progression opportunities within a growing hospitality brand across England and Wales.