General Manager - Hubs (Oldbury)

DPD Group; Oldbury; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Company car or cash allowance

Bonus scheme

Private Medical Insurance

Cycle2Work

Dining Cards

Discounts

Job summary

DPD Group is seeking a proactive Hub Operations Leader to drive strategic planning and 24/7 operational excellence across our hub network. You will direct Hub Managers and the Sort Controller team, ensuring service levels, safety, and cost targets are met while supporting a high-performance culture.

The role requires strong leadership, decisive problem solving, and a track record of managing large teams in a fast-paced environment.

Qualifications

• Experience leading large, fast-paced 24/7 operations with staff responsibility.
• Confident communicator with ability to influence strategy and liaise with Directors.
• Decisive decision-making under time pressure.
• Passion for building and motivating high-performing teams.
• Resilience, self-motivation and flexibility in challenging environments.

Responsibilities

• Oversee strategic planning for hubs and operational targets.
• Manage transport loading, movements and adherence to environmental policies.
• Control costs and reviewfinance reports (P&L, productivity statistics).
• Recruitment, interviewing and onboarding of Hub staff, including OJT programs.
• Lead absence management and discipline/grievance processes.
• Develop Hub Operations Managers and Sort Controllers through coaching and training.
• Coordinate union/employee communications and regular meetings.

Skills

Leadership

Communication

Decision making

Problem solving

Resilience

Job description

DPD is a member of DPDgroup, one of Europe\'s leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

Job Description

Purpose of Position

To achieve the Hub objectives in terms of service to Network, cost, productivity and throughput through effective management of employees, maintenance of company operating standards and ISO operating procedures. Through effective strategic leadership, motivation and direction of the Hub Managers, Hub Operations Managers and Sort Controller team.

Key Task & Responsibilities

Strategic

To hold overall responsibility for strategic planning for the Hubs.

Operational

• To hold overall responsibility for Transport loading and movements in line with company policy. Responsible for ensuring all company environmental policies and procedures are implemented and managed to a high standard.
• To hold overall responsibility for transport procedures.
• To hold overall responsibility for quality procedures.
• To hold overall responsibility for holiday planning, in line with operational requirements.
• To operate within, and exceed, company set service levels for all networks.
• To achieve Hub unit cost.
• To control cost through planning and review of finance reporting procedures – use of P & L and productivity statistics.
• To ensure compliance with Finance procedures, including Purchase Order system.
• To provide appropriate input into annual and period planning.
• To authorise expenditure for operational needs to maintain service levels whilst controlling discretionary spend within guidelines.

Service:

• To provide and improve support to the depot networks through structured reviews, depots visits, liaison with Operations Support and other relevant departments.

Security:

• To overall responsibility for a Security Policy, facilitating security awareness and actioning vehicle and personnel searches in line with the policy.

Human Resources:

• To control recruitment, through management of Hub Operations Managers who will liaise with agencies, advertise and interview.
• To manage and improve employee retention.
• To investigate and carry out disciplinary, grievance and appeal hearings in accordance with company procedures.
• To effectively manage Hub employees through communication, appraisals and training.
• To develop Hub Operations managers and Sort Controllers through communication, appraisals, training and individual development and coaching.
• To manage absence, leading to a reduction in lost time through absence and sick pay costs.
• To manage On Job Trainer programme (OJT\'s), ensuring new starters receive appropriate training.
• To communicate company/union information to relevant employees. To carry out regular meetings with union/employee representatives.

Qualifications

What we’re looking for;

• You’ll know the logistics or distribution industry and have experience of running large, fast paced, 24/7 operations with responsibility for a significant number of staff
• You will be a confident communicator/presenter with the skills to lead and manage teams as well as influence strategy and liaise with our Directors
• A person capable of decisive and effective decision-making, in a time pressured environment
• A passion for building and motivating high-performing teams
• Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

Job Specifics

You will have a comprehensive induction to DPD, this will include both a corporate induction followed by a thorough induction of our Network Operation.

Our Hubs operate over night so working nights is essential for this role, There may also at busy times be a requirement to work weekends.

A full UK driving licence is essential.

Remuneration

Your package will include an excellent basic salary, company car or cash alternative, attractive bonus scheme, based on individual and company targets and Private Medical Insurance. As well as this you will have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000\u2019s of retailers.

There is a culture of recognition and reward within DPD with long-service awards, a special recognition programme for those individuals that go above and beyond, the DPD Personality of the Year and an award ceremony at our annual company conference attended by over 1,000 delegates.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer

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