General Manager (Estates/Facilities)

TN United Kingdom; Plymouth; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a General Manager to lead facilities management for student accommodation at a university. This role involves ensuring compliance, managing a large team, and enhancing student satisfaction through effective service delivery. With a focus on sustainability and continuous improvement, the successful candidate will oversee budgets, stakeholder relationships, and the implementation of best practices. The position offers a competitive salary, generous leave, and a supportive work environment that prioritizes employee well-being and professional development.

Benefits

29 days annual leave + bank holidays

Annual discretionary bonus (up to 20%)

Private medical insurance

Life assurance (x4)

Additional 2 days leave for volunteering

Discounted gym membership

Access to rewards and discounts portal

Qualifications

• Experience managing total FM, especially in student accommodation.
• Strong understanding of maintenance issues in residential buildings.

Responsibilities

• Oversee facilities management services ensuring compliance and safety.
• Manage budgets and drive cost efficiency and revenue opportunities.

Skills

Facilities Management

People Management

Communication Skills

Commercial Acumen

Health and Safety Compliance

Education

IWFM Membership

IOSH/NEBOSH Certification

Tools

CAFM System

Job description

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Client:

Page Personnel

Location:

Plymouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e41a6e808bc7

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Opportunity to join a leading organisation in the student accommodation sector
• Excellent salary + benefits package

About Our Client

We have an excellent opportunity for an experienced Facilities Manager to join a leading multi-disciplinary organisation within their Facilities Management (FM) division. They operate solely in the student accommodation sector and partner with some of the UK's leading universities delivering student-centric FM solutions.UPP are looking for a General Manager to oversee their FM contract at University of Plymouth managing a cluster of campus based residential buildings consisting of circa 1700 beds.The University of Plymouth incorporates six different halls of residence, a combination of new build, asset transfer and redeveloped residence. Within these halls they offer a flexible range of affordable accommodation where social spaces are prioritised to support wellbeing. All the halls are located on campus or within the nearby student village.

Job Description

The General Manager will be responsible for the overall delivery of contracted facilities management services for the portfolio, ensuring it is well maintained, compliant and fit for purpose whilst delivering a safe and secure environment for its students. Monitoring the service delivery to ensure continuous improvement and to identify opportunities which will enhance the University's and students' satisfaction. You will have three direct reports in a team of circa 50 maintenance, cleaning and front of house staff. Key responsibilities also include:

• Ensure all contracted KPI's / SLA's are met. Provide regular reports and appraisals.
• Plan and deliver the annual PPM and statutory compliance programme within the defined timescale and budget, ensuring remedials are identified and rectified within the appropriate time frames.
• Effective relationships management with all key stakeholders including the university, students, external suppliers and contractors.
• Ensure that the company's CAFM system is fully utilised, and all asset data is correct and updated.
• Guarantee all Health, Safety & Compliance obligations are met
• Overseeing all budgets / accounts (P&L) and continuously identify areas for improved cost efficiency and revenue enhancing opportunities.
• Plan and deliver the annual summer works programme within the defined timescale and budget.
• Drive and implement sustainable practices across the site,

The Successful Applicant

• Experience in a similar role managing total FM (high rise residential / student accommodation experience would be advantageous but not essential)
• Excellent communication and relationships management skills with a range of internal and external stakeholders
• Strong experience in people management and development, enabling a motivated and high-performing team.
• Possess a strong commercial acumen, with a focus on profitability, sustainable growth, financial management and reporting.
• An excellent understanding of maintenance issues relating to residential buildings.
• Member of IWFM or another relevant professional organisation
• IOSH / NEBOSH certification

What's on Offer

• 29 days annual leave + bank holidays
• Annual discretionary bonus (up to 20%)
• Private medical insurance
• Life assurance (x4)
• Additional 2 days leave for volunteering / personal development
• Discounted gym membership
• Access to rewards / schemes / discounts portal