General Manager - Energy Services (LEES)

Lucy Group; Thame; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Lucy Electric’s Energy Services in the UK seeks a General Manager to lead strategy, budget, and growth from Thame. You will drive profitable energy service operations, manage risk, and deliver KPIs, while coordinating with regional teams and customers across sectors.

With 10+ years in technical services or energy projects, you will mentor engineers, shape policies, and travel as needed to sites and customers, ensuring high safety and quality standards throughout delivery.

Qualifications

• Minimum 10 years in technical services or energy projects.
• Experience in multi-functional/multi-matrix organisations.
• Strong leadership and team development skills.
• Willingness to travel to other Lucy sites or customers.
• Knowledge of electrical power engineering and project management.
• Proven negotiation and problem-solving abilities.
• Ability to deliver projects on time and within budget.

Responsibilities

• Achieve financial, operational, sales revenue, and profit targets while controlling costs.
• Develop and implement strategic plans to enhance energy services.
• Set and track the departmental budget.
• Provide pre- and post-sales technical support to UK and export customers.
• Manage client relationships and exceed expectations.
• Oversee full operations and supply chain within Energy Services.
• Ensure on-time delivery, within budget, and high quality of services.
• Ensure compliance with relevant codes and standards.
• Hire, train, and manage technical staff; drive innovation.
• Lead Health, Safety and risk management across projects.

Skills

Leadership

Commercial acumen

Financial management

Project management

Strategic planning

Stakeholder management

Health & safety

People management

Education

Bachelor's degree in business or engineering

Job description

Job Purpose

The General Manager for Lucy Electric’s Energy Services business unit in the UK provides the energy, vision, strategy, direction, and leadership for the company's developing energy services operations.

Reporting directly to the Regional Managing Director, Europe, the General Manager is accountable for achieving the company's financial, business and operational targets, driving profitable growth, maximising customer service in a dynamic service industry, managing risk, and delivering growth and financial profit margin targets. The role involves creating yearly budgets and longer-term strategic plans in alignment with the overall Lucy Electric strategy.

Key Job Requirements

The role holder will be able to evidence strong people leadership skills, supported by wide ranging business, financial, commercial, operations and technical knowledge along with focus on the health and safety of the energy services engineers working on site. A strong service mindset is a key success factor in this role.

This individual needs to have broad experience in managing multi-functional and multi-matrix relationships across Lucy Electric through effective collaboration excellent communication and interpersonal skills, with the ability to work with a diverse range of stakeholders, including clients, contractors, suppliers, and team members and strong problem-solving abilities, with a proven track record of delivering successful energy projects.

The individual will have a willingness to travel to other Lucy overseas sites or customers, and a strong background in electrical engineering, project management, and team leadership.

They must have a minimum 10 years of experience in a technical services sector industry, preferably within the renewables, electricity distribution, or engineering/manufacturing industry with proven negotiation and problem‑solving skills, with a focus on finding creative solutions that satisfy customer needs.

Job Dimensions

The role will be based in Thame, Oxfordshire, at the manufacturing plant and office, or could be hybrid-based.

The General Manager will report directly in a matrix structure to the Regional Managing Director, Europe, for the performance of the business unit whilst being accountable to delivering KPIs set for the optimum use of manpower.

Key Accountabilities

Strategy & Financial Performance

• Achieve financial, operational, sales revenue, and profit targets while controlling costs and managing risk.
• Develop and implement strategic plans to enhance the company's energy services.
• Set and track the departmental budget.

Customer & Commercial

• Provide pre- and post-sales technical support to customers in the UK and export markets.
• Manage client relationships, ensuring their needs are met and their expectations exceeded.
• Develop and maintain strong relationships with Distribution Network Operators (DNOs) and industrial customers, particularly in the area of renewables.

Operations & Delivery

• Oversee full operations and supply chain activities within the energy services division.
• Ensure the delivery of energy services and customer warranty and aftermarket service support.
• Oversee all Energy Services from inception to completion, ensuring they are completed on time, within budget, and to the highest quality standards.
• Ensure the team follows all relevant codes and standards.

People, Leadership & Innovation

• Hire, train, and manage technical staff.
• Develop and improve departmental policies and procedures.
• Stay up to date with the latest industry trends and technologies and apply this knowledge to drive innovation and continuous improvement within the team.
• Actively share best practices and market insights with colleagues across different regions.

Health, Safety & Compliance

• Prioritise Health and Safety (H&S) by ensuring compliance with all relevant H&S regulations and standards.
• Conduct regular H&S audits and risk assessments to identify and mitigate potential hazards.

Qualifications, Experience and Skills

Functional Competencies

• Strong commercial acumen with broad experience of developing and implementing short to long-range objectives and strategies to achieve business goals.
• Significant experience of working in a multi-national, matrix organisation.
• Proven capability of operating successfully at a senior management level.
• Proven track record as a highly effective people manager, leading multi-discipline teams that drive operational effectiveness
• Good financial acumen including planning and cost control capabilities and proven experience of managing budgets.
• Deep understanding of and an ability to manage the factors that influence business results.
• Strong qualitative and quantitative analytical skills
• An understanding of the electrical power engineering industry.
• Ability to delegate authority to the lowest level, allowing people to do their jobs within agreed parameters.
• Effectively recognise and manage conflict with the ability to perform calmly in high pressure situations.
• Strong working ethic in the delivery of satisfying the profitable requirements and expectations of internal and external customers.
• Strong interpersonal, communications and presentation skills
• Ensures that priorities lie with the customer in focus. The General Manager will monitor on time delivery very closely, making sure that communications from and to customers is actual / fast and complete.
• Ability to manage the operational manpower to ensure that we are working in the most efficient and effective way.
• Degree educated in a relevant discipline such as business, business administration, or business management is essential. A relevant qualification in electrical or mechanical engineering would be desirable

Behavioural Competencies

Inspiration

• Charismatic Leader able to influence others at all levels of the organisation.
• Leads by example and inspires our people to do the right thing.
• Articulates a clear vision for the future.
• The GM needs to promote an outward focused culture. Create an environment where internal departments treat each other as internal customers with clear / precise and complete information shared to the next chain in the cycle.
• Empowers and trusts our people to produce the right solutions.

Collaboration

• Cooperates and works across the organisation to deliver the business results.
• Encourages challenge to foster new ideas and ways of doing things.
• Gets things done and makes it easy for others to do the same.
• Builds authentic, effective working relationships.

Integrity

• Values our culture and actively encourages sharing different points of view.
• Is true to themselves and their own values, beliefs, and convictions - takes time to grow continuously.
• Has a positive can-do attitude
• Does the right thing