General Manager - Energy Services (LEES)

Lucy Electric; Thame; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Lucy Electric is seeking a General Manager for its Energy Services business in the UK to provide vision, strategy and leadership, aligning regional goals with the company-wide plan. Based in Thame, the role will guide budgets, drive profitable growth and ensure high levels of customer service in a dynamic service environment.

The GM will lead multi-functional teams, manage risk, collaborate with stakeholders including DNOs, and deliver energy projects on time and to budget, while upholding

Qualifications

• Extensive leadership experience in multi-functional, multi-national settings.
• Minimum 10 years in technical services, renewables, or engineering sectors.
• Proven track record delivering energy projects on time and within budget.
• Strong financial acumen and risk management capabilities.

Responsibilities

• Strategy & Financial Performance: Achieve targets, develop plans, manage budget.
• Customer & Commercial: Manage client relationships, provide technical support, grow export markets.
• Operations & Delivery: Oversee operations and supply chain, ensure on-time delivery and quality.
• People, Leadership & Innovation: Hire/train staff, drive policy changes and continuous improvement.
• Health, Safety & Compliance: Prioritise H&S compliance, conduct audits and risk assessments.

Skills

Commercial acumen

People leadership

Stakeholder mgmt

Budgeting

Strategic planning

Electrical engineering

Communication skills

Matrix organisation

Education

Business degree

Engineering degree desirable

Job description

Job Purpose

The General Manager for Lucy Electric’s Energy Services business unit in the UK provides the energy, vision, strategy, direction, and leadership for the company's developing energy services operations.

Reporting directly to the Regional Managing Director, Europe, the General Manager is accountable for achieving the company's financial, business and operational targets, driving profitable growth, maximising customer service in a dynamic service industry, managing risk, and delivering growth and financial profit margin targets. The role involves creating yearly budgets and longer-term strategic plans in alignment with the overall Lucy Electric strategy.

Key Job Requirements

The role holder will be able to evidence strong people leadership skills, supported by wide ranging business, financial, commercial, operations and technical knowledge along with focus on the health and safety of the energy services engineers working on site. A strong service mindset is a key success factor in this role.

This individual needs to have broad experience in managing multi-functional and multi-matrix relationships across Lucy Electric through effective collaboration excellent communication and interpersonal skills, with the ability to work with a diverse range of stakeholders, including clients, contractors, suppliers, and team members and strong problem-solving abilities, with a proven track record of delivering successful energy projects.

The individual will have a willingness to travel to other Lucy overseas sites or customers, and a strong background in electrical engineering, project management, and team leadership.

They must have a minimum 10 years of experience in a technical services sector industry, preferably within the renewables, electricity distribution, or engineering/manufacturing industry with proven negotiation and problem‑solving skills, with a focus on finding creative solutions that satisfy customer needs.

Job Dimensions

The role will be based in Thame, Oxfordshire, at the manufacturing plant and office, or could be hybrid-based.

The General Manager will report directly in a matrix structure to the Regional Managing Director, Europe, for the performance of the business unit whilst being accountable to delivering KPIs set for the optimum use of manpower.

Key Accountabilities

Strategy & Financial Performance

• Achieve financial, operational, sales revenue, and profit targets while controlling costs and managing risk.
• Develop and implement strategic plans to enhance the company's energy services.
• Set and track the departmental budget.

Customer & Commercial

• Provide pre- and post-sales technical support to customers in the UK and export markets.
• Manage client relationships, ensuring their needs are met and their expectations exceeded.
• Develop and maintain strong relationships with Distribution Network Operators (DNOs) and industrial customers, particularly in the area of renewables.

Operations & Delivery

• Oversee full operations and supply chain activities within the energy services division.
• Ensure the delivery of energy services and customer warranty and aftermarket service support.
• Oversee all Energy Services from inception to completion, ensuring they are completed on time, within budget, and to the highest quality standards.
• Ensure the team follows all relevant codes and standards.

People, Leadership & Innovation

• Hire, train, and manage technical staff.
• Develop and improve departmental policies and procedures.
• Stay up to date with the latest industry trends and technologies and apply this knowledge to drive innovation and continuous improvement within the team.
• Actively share best practices and market insights with colleagues across different regions.

Health, Safety & Compliance

• Prioritise Health and Safety (H&S) by ensuring compliance with all relevant H&S regulations and standards.
• Conduct regular H&S audits and risk assessments to identify and mitigate potential hazards.

Qualifications, Experience and Skills

Functional Competencies

• Strong commercial acumen with broad experience of developing and implementing short to long-range objectives and strategies to achieve business goals.
• Significant experience of working in a multi-national, matrix organisation.
• Proven capability of operating successfully at a senior management level.
• Proven track record as a highly effective people manager, leading multi-discipline teams that drive operational effectiveness
• Good financial acumen including planning and cost control capabilities and proven experience of managing budgets.
• Deep understanding of and an ability to manage the factors that influence business results.
• Strong qualitative and quantitative analytical skills
• An understanding of the electrical power engineering industry.
• Ability to delegate authority to the lowest level, allowing people to do their jobs within agreed parameters.
• Effectively recognise and manage conflict with the ability to perform calmly in high pressure situations.
• Strong working ethic in the delivery of satisfying the profitable requirements and expectations of internal and external customers.
• Strong interpersonal, communications and presentation skills
• Ensures that priorities lie with the customer in focus. The General Manager will monitor on time delivery very closely, making sure that communications from and to customers is actual / fast and complete.
• Ability to manage the operational manpower to ensure that we are working in the most efficient and effective way.
• Degree educated in a relevant discipline such as business, business administration, or business management is essential. A relevant qualification in electrical or mechanical engineering would be desirable

Behavioural Competencies

Inspiration

• Charismatic Leader able to influence others at all levels of the organisation.
• Leads by example and inspires our people to do the right thing.
• Articulates a clear vision for the future.
• The GM needs to promote an outward focused culture. Create an environment where internal departments treat each other as internal customers with clear / precise and complete information shared to the next chain in the cycle.
• Empowers and trusts our people to produce the right solutions.

Collaboration

• Cooperates and works across the organisation to deliver the business results.
• Encourages challenge to foster new ideas and ways of doing things.
• Gets things done and makes it easy for others to do the same.
• Builds authentic, effective working relationships.

Integrity

• Values our culture and actively encourages sharing different points of view.
• Is true to themselves and their own values, beliefs, and convictions - takes time to grow continuously.
• Has a positive can-do attitude
• Does the right thing