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General Manager (Build to Rent)

Dove & Hawk

Milton Keynes

On-site

GBP 50,000 - 55,000

Full time

5 days ago

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Job summary

A globally established Real Estate firm is seeking a General Manager for their BTR development in Milton Keynes. The candidate will manage operations, lead teams, and ensure an excellent resident experience. This role includes responsibilities for staff management, financial oversight, and adherence to health and safety regulations.

Qualifications

Proven ability to manage a residential development to exceptional standards.
Experience in managing a team of at least 6 people.
Understanding of H&S compliance and complex building matters.

Responsibilities

Oversee day-to-day operations and onsite lettings.
Ensure compliance with statutory H&S requirements.
Lead staff training and development initiatives.

Skills

Staff Management

Financial Management

Customer Service

Health and Safety Compliance

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This range is provided by Dove & Hawk. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

General Manager BTR – Milton Keynes – £50,000 to £55,000 + 20% Discretionary Bonus

My client, a globally established and prestigious Real Estate firm, are currently seeking an experienced General Manager to oversee the delivery and day-to-day operations on a BTR development in Milton Keynes comprising of 306 units and various amenity spaces.

The successful candidate will be accountable for onsite lettings, property management and maintenance teams to ensure the successful delivery of services to residents and the client. You will be responsible for improving efficiency and increasing profits whilst maintaining a market leading resident experience.

You will have overall responsibility for the operations and performance of your development. You will be ensuring the smooth running of your site, all statutory H&S requirements are met, leading on sustainability and customer experience initiatives and ensuring that your team engage with residents in a professional and approachable manner.

From time to time, your role will also to be to support the Senior Portfolio Manager in other areas of the portfolio where required such as site visits to other assets, mentoring Residents Services Managers and helping to shape the future strategy for the portfolio.

BTR experience at a similar level is required.

Key Responsibilities

Staff Management

Provide induction training for all team members
Coach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunities
Empower employees to take responsibility for their jobs and goals. Delegate responsibility where required
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
Complete regular 121 meetings with the the onsite team leaders and ensure they are also doing the same with their direct line reports
Lead employees to meet and exceed the organisation’s expectations for productivity, quality, continuous improvement, and goal accomplishment
Build a team within each asset and create a sense of synergy across the portfolio

Leasing

Provide the Leasing Manager and Client with insight in to the local market, competitors and local demographic
Liaise with the Leasing Manager and Marketing executive to agree leasing & marketing strategy for the initial let up phase of the development and once the development becomes stabilised
Where required assist the Resident Services Manager/Leasing Manager with the resident journey from enquiry through to move in
Conduct regular market appraisals and provide the Leasing Manager/client with feedback regarding pricing strategy etc

Property

Conduct weekly building checks within each asset and feedback issues to the Resident Services Manager to rectify
Maintain excellent working relationships with external contractors and suppliers
Work with the Facilities Manager to agree PPM contracts for your development
Being the lead within your cluster when it comes to legal action and insurance claims
Liaising with FM on all external and grounds maintenance issues
Responsible for Health and Safety compliance coordination utilising systems; liaising with the Estate managers where required
Meet regularly with the FM to discuss compliance measures within each property
Schedule and carry out where applicable all statutory training with team
In the event of any major incident or crisis be available to support team

Customer Service

Creating a best in class community through communication, events and innovations
Coordinating social media activity in conjunction with in house marketing team
Be the first point of contact for your team regarding any complex resident complaints to ensure these are resolved within agreed KPI criteria
Ensure all of your team are providing excellent service to residents
Relentless approach to improving standards and ensuring all the team are focused on delivering against their resident experience KPIs

Experience Required

Proven ability to managing a residential development to exceptional standards
Experience in managing a team of at least 6 people
Experience in managing expenditure against budget
Understanding H&S compliance and complex building matters is a must
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Excellent written and spoken etiquette
IT literate and Social media savvy
Strong financial management skills
ARLA / IOSH are Desirable

Hours: 5 over 7 days, 9am to 6pm but flexibility required

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

02080597472

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Management
Industries
Real Estate and Hospitality

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