General Manager BTR

deverellsmith; Milton Keynes; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading company in the property management sector is seeking a General Manager (Build to Rent) for their development in Milton Keynes. This role will oversee day-to-day operations, enhance resident service, and drive revenue while ensuring compliance and a high-performance team culture. The successful candidate will require strong leadership skills, financial management expertise, and a solid understanding of property compliance.

Qualifications

• Proven experience managing a residential/BTR development.
• Strong leadership and customer service skills.
• Knowledge of H&S and property compliance.

Responsibilities

• Lead operations of a 306-unit development.
• Manage onsite teams and oversee property management.
• Control site budgets and identify income opportunities.

Skills

Leadership

Communication

Customer Service

Financial Management

Health & Safety Compliance

Proactive Decision-Making

Education

ARLA or IOSH Qualifications

Job description

4 days ago Be among the first 25 applicants

This range is provided by deverellsmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: General Manager (Build to Rent)
Location: Milton Keynes
Salary: Up to £55,000 + 20% discretionary bonus (KPI-linked)
Contract: Permanent, Full-Time

Purpose of the Role

Job Title: General Manager (Build to Rent)
Location: Milton Keynes
Salary: Up to £55,000 + 20% discretionary bonus (KPI-linked)
Contract: Permanent, Full-Time

Purpose of the Role

Lead day-to-day operations of a 306-unit BTR development. Oversee onsite lettings and property management teams to ensure excellent resident service and operational performance. Drive efficiency, maximise revenue, and support overall portfolio goals.

Key Responsibilities

Team Leadership

• Manage and develop onsite teams through inductions, 1:1s, performance plans, and mentoring.

• Promote a high-performance, resident-focused culture.

• Support wider portfolio by mentoring peers and assisting with strategy.

Leasing & Marketing

• Provide local market insights and support pricing strategy.

• Collaborate with marketing to deliver successful lease-up and stabilisation phases.

• Monitor resident journey and leasing performance.

Operations & Compliance

• Lead site checks and H&S compliance with the Facilities Manager.

• Manage legal and insurance matters where applicable.

• Oversee supplier relationships and ensure maintenance standards.

Finance & Commercial

• Control site budgets and spending.

• Review bad debts and support recovery processes.

• Identify additional income opportunities and cost savings.

Customer Experience

• Promote a strong sense of community through events and engagement.

• Resolve complex resident issues promptly.

• Drive service improvements and resident satisfaction KPIs.
  
  

Skills & Experience

• Proven experience managing a residential/BTR development.

• Strong leadership, communication, and customer service skills.

• Budget and financial management expertise.

• Solid knowledge of H&S and property compliance.

• Confident decision-maker with a proactive mindset.

Desirable Qualifications: ARLA, IOSH

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Accommodation and Food Services

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