General Manager BTR

deverellsmith; Milton Keynes; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading property management firm is seeking a General Manager for a prominent Build to Rent development in Milton Keynes. The role encompasses overseeing daily operations, managing onsite teams, and ensuring compliance with property regulations, all while driving efficiency and enhancing resident satisfaction. Ideal candidates will have significant experience in residential development management and exhibit strong leadership and financial management skills.

Qualifications

• Proven experience managing a residential/BTR development.
• Strong leadership, communication, and customer service skills.
• Budget and financial management expertise.

Responsibilities

• Lead day-to-day operations of a 306-unit BTR development.
• Manage and develop onsite teams through performance plans and mentoring.
• Control site budgets and spending.

Skills

Leadership

Communication

Customer Service

Budget Management

Health & Safety Compliance

Education

ARLA

IOSH

Job description

Job Title: General Manager (Build to Rent)
Location: Milton Keynes
Salary: Up to £55,000 + 20% discretionary bonus (KPI-linked)
Contract: Permanent, Full-Time

Purpose of the Role

Lead day-to-day operations of a 306-unit BTR development. Oversee onsite lettings and property management teams to ensure excellent resident service and operational performance. Drive efficiency, maximise revenue, and support overall portfolio goals.

Key Responsibilities

Team Leadership

• Manage and develop onsite teams through inductions, 1:1s, performance plans, and mentoring.

• Promote a high-performance, resident-focused culture.

• Support wider portfolio by mentoring peers and assisting with strategy.

Leasing & Marketing

• Provide local market insights and support pricing strategy.

• Collaborate with marketing to deliver successful lease-up and stabilisation phases.

• Monitor resident journey and leasing performance.

Operations & Compliance

• Lead site checks and H&S compliance with the Facilities Manager.

• Manage legal and insurance matters where applicable.

• Oversee supplier relationships and ensure maintenance standards.

Finance & Commercial

• Control site budgets and spending.

• Review bad debts and support recovery processes.

• Identify additional income opportunities and cost savings.

Customer Experience

• Promote a strong sense of community through events and engagement.

• Resolve complex resident issues promptly.

• Drive service improvements and resident satisfaction KPIs.
  
  

Skills & Experience

• Proven experience managing a residential/BTR development.

• Strong leadership, communication, and customer service skills.

• Budget and financial management expertise.

• Solid knowledge of H&S and property compliance.

• Confident decision-maker with a proactive mindset.

Desirable Qualifications: ARLA, IOSH