General Manager - Brighton Road, Worthing, West Sussex

The Flour Pot Bakery; Worthing; On-site; GBP 35,000 - 50,000; Full time

Job summary

The Flour Pot Bakery in Worthing is seeking a dynamic General Manager to oversee production kitchen and front-of-house teams. You will drive operational excellence, maintain high standards of quality and service, and lead a motivated team to success.

The role requires strong background in food production, hospitality management, and business operations. You will manage budgets, optimise workflows, develop staff, ensure food safety, and uphold the bakery’s brand in every guest interaction.

Qualifications

• Proven experience leading hospitality operations, bakery or food production.
• Strong budgeting, cost control and financial management skills.
• Excellent communication and staff development abilities.

Responsibilities

• Oversee daily operations of kitchen and front-of-house teams.
• Maintain high standards of food quality, presentation and customer service.
• Implement procedures to enhance efficiency and productivity.
• Lead, motivate and develop a high-performing team.
• Ensure compliance with food safety and health and safety regulations.
• Analyse sales data and manage budgets to drive profitability.
• Foster a positive, inclusive work environment.

Skills

Leadership

Operations management

Food production knowledge

Budgeting

Customer service

Staff development

Communication skills

Tools

POS systems

Inventory management software

Staff scheduling software

Job description

We are seeking a dynamic and experienced General Manager to oversee both our production kitchen and front-of-house teams. This individual will be responsible for ensuring operational excellence, maintaining high standards of quality and service, and leading a motivated team to drive success. The ideal candidate will have a strong background in food production, hospitality management, and business operations. This role is based on a 45 hour working week (5 days), please note you will need to be able to work weekends.

Operations & Leadership:

• Oversee the daily operations of the front-of-house team.
• Ensure high standards of food quality, presentation, and customer service.
• Implement and maintain operational procedures to enhance efficiency and productivity.
• Lead, motivate, and develop a high-performing team.
• Foster a positive, collaborative and inclusive work environment.
• Ensure compliance with all food safety, health, and safety regulations.

Financial & Business Management:

• Manage budgets, cost control, and financial performance to drive profitability.
• Analyse sales data and operational metrics to identify areas for improvement.
• Develop and implement strategies to increase revenue and customer engagement.
• Manage supplier relationships and oversee inventory control.

Customer Experience & Brand Management:

• Uphold The Flour Pot Bakery's brand values and maintain a consistent customer experience.
• Engage with customers to build strong relationships and gather feedback.
• Ensure the café and retail spaces are well-presented, clean, and welcoming.

People Management & Development

• Recruit, train, and retain a skilled team across kitchen and front-of-house operations.
• Conduct performance reviews and provide ongoing coaching and development.
• Create staff schedules to ensure smooth operation and efficiency.

Compliance and food safety

• Health & Safety Compliance: Adhere to food hygiene, safety, and company policies, always ensuring compliance is completed to a high standard.
• Ensuring that both the production kitchen and front of house areas are always kept to the highest of standards.

Communication

• Ability to create a culture of great communication, including regular team briefs, management meetings, reading and responding to emails during your shift or as and when deemed necessary by senior management.
• Having great lines of communication with the senior management
• Proven experience in a senior management role within hospitality, bakery, or food production.
• Strong leadership skills with the ability to inspire and develop a team.
• Solid understanding of food production processes and front-of-house operations.
• Strong financial acumen, including budget management and cost control.
• Excellent customer service and communication skills.
• Knowledge of health and safety and food hygiene regulations.
• Passion for high-quality food and artisan baking.