General Manager- 12 Month FTC

Deverell Smith Recruitment Ltd; Glasgow; Vor Ort; GBP 53.000 - 60.000; Vollzeit

Benefits dieser Stelle

10% bonus

Site-based role

Zusammenfassung

Deverell Smith Recruitment Ltd seeks a General Manager to lead a Glasgow Build-to-Rent site on a 12-month fixed-term contract. You’ll own the on-site operation, drive occupancy, manage budgets and ensure service excellence for residents.

You will lead a team including a Community Host Manager and an Assistant General Manager, reporting to the Regional Operations Manager. A strong background in property management, budgeting and people leadership is essential.

Qualifikationen

• SCQF Level 6 qualification (or equivalent) is essential.
• Experience leading larger teams across multiple sites is required.
• Strong commercial and financial acumen is essential.
• Practical knowledge of relevant regulation and best practice (RICS, ARMA-Q, H&S).
• Confident communication, negotiation and customer service skills are required.
• Strong planning, prioritising and decision-making skills are needed.
• Proficiency in Microsoft Office and property databases.

Aufgaben

• Own the on-site operation and lead the team to meet KPI targets.
• Manage operational budgets, occupancy, rent collection and cost control.
• Set rents using market data and review ERV.
• Coach and develop team through objectives and reviews.
• Oversee the resident journey from move-in to move-out and handle complaints.
• Foster community through events and local links.
• Ensure compliance, oversee H&S audits, PPMs and third-party suppliers.
• Deliver accurate reporting to the client and support ESG goals.

Kenntnisse

People management

Budget management

Communication

Negotiation

Planning & prioritising

Decision‑making

Ausbildung

SCQF Level 6

Tools

Microsoft Office

Property databases

Jobbeschreibung

General Manager | Build-to-Rent | 12-Month FTC | £53,000 - £60,000 + 10% bonus

I'm recruiting on behalf of my client, a fast-growing UK residential property manager with 80+ communities and 10,000+ homes under management. They're looking for a General Manager to lead their site-based operation in Glasgow on a 12-month fixed-term contract.

The role

You'll take full ownership of a single or dual-site community, leading the on-site team to deliver outstanding resident experiences and hit every property management agreement KPI. You'll report to the Regional Operations Manager and lead a team that includes a Community Host Manager, an Assistant General Manager and a Senior Community Host.

What you'll be doing

• Managing operational budgets, driving occupancy, collecting rent on time and keeping costs and gross-to-net leakage under control
• Running ERV reviews and setting rents using market data
• Leading, coaching and developing your team through objective setting, one-to-ones and performance reviews
• Owning the resident journey from move-in to move-out, handling complaints and using feedback to improve the offer
• Building a real sense of community through resident events, social channels and links with the local neighbourhood
• Keeping the building fully compliant, overseeing H&S audits, PPMs and testing, and managing third-party suppliers with the facilities team
• Working with the client day to day and delivering accurate, high-quality reporting on time
• Supporting the company's ESG and social value goals

What you'll bring

• SCQF Level 6 qualification (or equivalent) - essential
• Strong people management experience, ideally leading larger teams across multiple sites
• Solid commercial and financial acumen
• Practical knowledge of relevant regulation and best practice (RICS, ARMA-Q, H&S legislation)
• Confident communication, negotiation and customer service skills
• Strong planning, prioritising and decision‑making skills
• Proficiency in Microsoft Office and property databases
• Desirable: TPI BTR Level 4 / ARLA Lettings Level 3, plus H&S qualifications (IOSH Managing Safely, First Aid, Fire Marshal, Mental Health)

The package

• 12-month fixed-term contract
• £53,000 - £60,000 basic salary
• 10% bonus
• 40 hours per week, 5 days over 7, site based, with occasional out-of-hours support for the on-site team