General Manager

ROKO; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fitness company in York is seeking a full-time manager to oversee operations and sales. The role involves leading a team, driving revenue, and ensuring high standards of service and cleanliness. Ideal candidates will have a passion for fitness and proven management experience.

Benefits

20% discount across all Frasers Group facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Group Champion

Training and development with funded qualifications

Qualifications

• At least 1 year of management experience in the fitness industry.
• Passion for health, fitness, and wellness.

Responsibilities

• Drive revenue from membership sales and product.
• Recruit, monitor, train, and onboard new team members.
• Manage policies and procedures, including Health & Safety.

Skills

Leadership

Communication

Adaptability

Interpersonal Skills

Education

Level 2 qualification in fitness

Job description

This is a full-time position responsible for the day-to-day running of the business. Responsible for leading the team in all sales and operational processes, with a keen eye for detail and ability to OWN IT. This role is accountable to various KPIs and is responsible for the recruitment, nurturing, and development of an elevated team capable of achieving them consistently.

The Benefits

Elevation is a core value, complemented by great company benefits including:

• 20% discount across all Frasers Group facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion - winners get double their salary for the month
• Reward and recognition with our Everlast Gyms monthly champions
• Training and development through Frasers Group with recognised, funded qualifications available including Level 3 & 5 in management & leadership
• Opportunity to enhance your fitness knowledge with product training and deliver personal and group training sessions

The Responsibilities

• Represent Everlast Gyms & Roko as an ambassador for fitness
• Demonstrate our elevated ways of working consistently
• Drive revenue from membership sales, product, and secondary income to improve overall gym profitability
• Manage controllable costs such as stock orders and cleaning supplies to prevent wastage and overspend
• Lead by example on reception and the gym floor to enhance member experience
• Ensure processes like FUNDAMENTALS, ASCEND & MOVE are followed and delivered to high standards
• Promote national initiatives like #WorkoutWednesday & #WeCommunicate
• Recruit, monitor, train, and onboard new team members
• Complete operational processes consistently and to a high standard
• Provide honest, constructive feedback to support team development
• React resiliently and adaptively to challenges and find solutions
• Manage policies and procedures, including Health & Safety and pool plant operations
• Maintain high standards of cleanliness and presentation at all times

Our Principles

• Think without limits - think fast, fearlessly, and lead the team
• Own it and back yourself - take responsibility for the basics, your role, and results
• Be relevant - for our people, partners, and the planet

Requirements

• Passion for health, fitness, and wellness
• Level 2 qualification in fitness (desirable)
• At least 1 year of management experience in the fitness industry
• Strong leadership qualities
• Adaptability in communication and management style
• Positive, solutions-driven mindset
• Exceptional interpersonal skills and a member champion mentality
• Driven, ambitious, and eager to develop
• Flexible working hours, including weekends and bank holidays when needed