General Manager

Trulieve; York; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the cannabis industry is seeking a General Manager to oversee store operations in York. The role involves driving sales, ensuring compliance, and managing a dedicated team. Ideal candidates will have retail management experience, strong interpersonal skills, and a commitment to excellent customer service.

Benefits

Comprehensive benefits package including paid time off

Qualifications

• 4 years of related experience or equivalent combination of education and experience.
• Prior management experience in retail and/or customer service preferred.
• Ability to train and develop a large team.

Responsibilities

• Manage personnel and track inventory.
• Drive sales and ensure regulatory compliance.
• Create reports and analyze retail data.

Skills

Interpersonal skills

Business sense

Analytical skills

Customer service

Education

Bachelor’s degree preferred

Job description

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The General Manager will be responsible for managing personnel, inventory purchasing and tracking, sales goals and bonus targets, as well as the general day-to-day matters for their assigned store. The General Manager should support and motivate employees to perform at their highest while staying in regulatory compliance and follow approved Standard Operating Procedures. You will communicate effectively with all levels of the organization to implement and maintain store goals, protocols, policies, and procedures in accordance with company standards, maximize the SEE philosophy (Speed, Efficiency, Empathy) and maintaining the “yes” mentality.

KEY DUTIES AND RESPONSIBILITIES

Drives sales and revenue

Maintain the highest level of presentation, customer service, and compassion to all patients

Plan and implement strategies to drive service standards and attract new customers

Coordinate daily customer service operations (e.g., sales processes, orders, and payments)

Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss.

Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts.

Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition

Conduct regular audits to ensure the store is functionable and presentable

Review, maintain and update all departmental SOP’s and assure that any changes are communicated to employees and the most recent SOP versions are available

Evaluate employee performance and identify hiring and training needs

Supervise and motivate staff to perform their best

Coach and support new and existing team members

Monitor and maintain store inventory

Communicate with customers and evaluate their needs

Analyze consumer behavior and adjust product positioning

Resolve customer complaints/issues

Research emerging products and use information to update the store’s merchandise

Schedule and analyze employee work times to ensure the store has adequate coverage daily

SKILLS AND QUALIFICATIONS

Bachelor’s degree preferred, four years related experiences and/or training or equivalent combination of education and experience

Prior management experience, preferably in retail and/or customer service area is a plus

Must have prior cash handling experience

Must possess the ability to train, develop and evaluate a team of 40+ employees

Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion

Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices

Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures

Ability to interact with customers and team members respectfully and politely

ADDITIONAL MINIMUM QUALIFICATIONS

Must possess a valid driver’s license and a clear driving record

Must be able to pass a level 1 and level 2 background check and drug screening

Must be at least 21 years of age

Must possess the mental and physical capacities necessary to perform the job duties

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices;

frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);

occasionally required to remain in a seated position.

WORK SCHEDULE

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Equal Opportunity Employer - Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40hours per week and will be available “after hours” if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

Nearest Major Market: York PA
Nearest Secondary Market: Lancaster